E-Commerce Manager [hiessence]

M-Commerce Corporation; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

M-Commerce Corporation is seeking an experienced E-commerce Operations Manager to lead daily store operations across Shopee, Lazada, TikTok Shop and Shopify in the Philippines. You will drive mega-campaigns, optimize listings, banners and promotions, and partner with marketing to scale premium brand presence.

You will analyze performance metrics, manage inventories with fulfillment partners, and optimize conversion through pricing, CRO and social commerce strategies to maximize store

Qualifications

• 3+ years of experience in e-commerce management or brand management in the Philippines.
• Proven track record scaling stores on Shopee, Lazada, TikTok Shop and Shopify.
• Strong familiarity with Philippine e-commerce logistics and seller center tools.
• Solid understanding of digital marketing metrics, performance ads, and campaigns.
• Proficiency in data analysis using Excel/Google Sheets or analytics dashboards.
• Experience in luxury, premium beauty, cosmetics, or fragrance industries is a plus.
• Understanding of visual storytelling and high-end consumer behavior.
• Existing network with e-commerce platform key account managers.

Responsibilities

• Lead daily store operations across Shopee, Lazada, TikTok Shop and Shopify.
• Plan and execute mega campaigns like 9.9, 11.11, 12.12 and Brand Days.
• Oversee product listings, merchandising, layout, and promotions to maintain a premium brand image.
• Partner with marketing to run on-platform ads and optimize campaign performance.
• Improve conversion rates through CRO, pricing strategies, and promos.
• Leverage livestreaming and affiliate networks to drive social commerce sales.
• Monitor inventory, demand forecasting, and stock allocation with fulfillment partners.
• Ensure top-tier service metrics and premium customer experience.
• Track GMV, CAC, ROAS, AOV, and Convert metrics to drive growth.
• Manage channel P&L and promotional budgets to maximize profitability.

Skills

E-commerce operations management

Campaign planning & execution

Cross-functional collaboration

Data analysis using Excel/Sheets

Performance marketing metrics

Brand management in luxury cosmetics

Network with account managers

Tools

Shopee Seller Center

Lazada Seller Center

TikTok Shop Seller Center

Shopify

Excel/Google Sheets

Google Analytics

Job description

Key Responsibilities

• Manage, optimize, and scale daily store operations across Shopee, Lazada, TikTok Shop, and Shopify.
• Lead mega-campaign planning and execution (e.g., 9.9, 11.11, 12.12, Payday Sales, and Brand Days).
• Oversee product listings, visual merchandising, store layout, and promotional setups to maintain a premium, high-end brand image.
• Partner with marketing teams to execute targeted on-platform ads (Shopee Ads, Lazada Sponsored Solutions, TikTok Shop Ads).
• Optimize conversion rates (CRO) through A/B testing product detail pages, pricing strategies, and voucher/bundling mechanics.
• Leverage TikTok Shop livestreaming strategies and affiliate networks to drive social commerce sales.
• Monitor inventory levels, demand forecasting, and stock allocation across fulfillment partners and platform warehouses (e.g., FBS, FBL).
• Ensure high operational performance metrics (response rate, fulfillment rate, fast dispatch) and oversee premium customer service standards.
• Track and analyze key performance metrics (GMV, CAC, ROAS, AOV, Conversion Rate) to generate actionable growth insights.
• Manage channel P&L, promotional budgets, and platform fee structures to maximize store profitability.

Requirements & Qualifications:

• 3+ years of experience in e-commerce management, platform operations, or brand management in the Philippines.
• Proven track record in managing and scaling stores on Shopee, Lazada, TikTok Shop, and Shopify.
• Strong familiarity with Philippine e-commerce logistics, platform algorithms, and seller center tools.
• Solid understanding of digital marketing metrics, performance ads, and campaign mechanics.
• Proficiency in data analysis using Excel/Google Sheets, platform analytics dashboards, or Google Analytics.
• Experience in the luxury, premium beauty, cosmetics, or fragrance/perfumery industries is a plus.
• Understanding of visual storytelling, elevated brand tone-of-voice, and high-end consumer purchasing behavior.
• Existing network with e-commerce platform key account managers.