E-Commerce Manager

.......; Quezon City; On-site; PHP 350,000 - 700,000; Full time

Job summary

....... in the Philippines seeks a versatile professional to manage product listings, descriptions, images, and basic SEO for platforms like Shopify, Amazon, or WooCommerce.

You will handle orders and inventory, process returns, coordinate with 3PLs, and support customer inquiries via Zendesk or similar tools. Additionally, you will assist with email marketing schedules, social media calendars, and data tasks such as price updates and sales reports, coordinating with suppliers and warehouse

Responsibilities

• Product Management and Listings: Create, update, and optimize product pages. Write product descriptions, upload images, and apply basic search engine optimization (SEO) keywords for platforms like Shopify, Amazon, or WooCommerce.
• Order and Inventory Operations: Track incoming orders, process returns or exchanges, and monitor stock levels to prevent out-of-stock items. Reconcile shipping exceptions with third-party logistics (3PL) or carriers.
• Customer Support: Answer customer emails, live chats, and helpdesk tickets (via tools like Zendesk or Gorgias) regarding order tracking, product details, and refund requests.
• Digital Marketing Support: Assist with scheduling or setting up email marketing campaigns, managing social media content calendars, and posting promotional updates.
• Data and Administrative Tasks: Update price sheets, run sales performance reports, and coordinate with suppliers or warehouse staff.

Job description

Core Responsibilities

• Product Management and Listings: Create, update, and optimize product pages. Write product descriptions, upload images, and apply basic search engine optimization (SEO) keywords for platforms like Shopify, Amazon, or WooCommerce.
• Order and Inventory Operations: Track incoming orders, process returns or exchanges, and monitor stock levels to prevent out-of-stock items. Reconcile shipping exceptions with third-party logistics (3PL) or carriers.
• Customer Support: Answer customer emails, live chats, and helpdesk tickets (via tools like Zendesk or Gorgias)
• regarding order tracking, product details, and refund requests.
• Digital Marketing Support: Assist with scheduling or setting up email marketing campaigns, managing social media content calendars, and posting promotional updates.
• Data and Administrative Tasks: Update price sheets, run sales performance reports, and coordinate with suppliers or warehouse staff.