E-COMMERCE ASSISTANT

.......; Quezon City; On-site; PHP 223,000 - 446,000; Full time

Job summary

....... in Quezon City is seeking a versatile operations-focused professional to manage product listings, orders, and customer support. You will write product descriptions, upload images, apply basic SEO, and coordinate with 3PL partners to prevent stockouts.

You will also support digital marketing efforts, schedule email campaigns, manage social calendars, and produce sales reports to help optimize performance.

Qualifications

• Product listings creation and optimization
• Order and inventory management
• Customer support via email, chat, and tickets
• Marketing support for email and social posts
• Data entry and reporting tasks

Responsibilities

• Product management: create, update, optimize product pages and SEO keywords.
• Order & inventory ops: track orders, handle returns, monitor stock, reconcile shipping with 3PL.
• Customer support: handle emails, live chats, and tickets via Zendesk or Gorgias.
• Assist with order tracking inquiries and refunds.
• Digital marketing support: schedule emails, manage social calendars, post promotions.
• Data tasks: update price sheets, run sales reports, coordinate with suppliers/warehouse staff.

Skills

Product management

SEO basics

Shopify

Amazon

WooCommerce

Customer support

Tools

Zendesk

Gorgias

Shopify

Amazon Seller Central

Job description

Core Responsibilities

• Product Management and Listings: Create, update, and optimize product pages. Write product descriptions, upload images, and apply basic search engine optimization (SEO) keywords for platforms like Shopify, Amazon, or WooCommerce.
• Order and Inventory Operations: Track incoming orders, process returns or exchanges, and monitor stock levels to prevent out-of-stock items. Reconcile shipping exceptions with third-party logistics (3PL) or carriers.
• Customer Support: Answer customer emails, live chats, and helpdesk tickets (via tools like Zendesk or Gorgias)
• regarding order tracking, product details, and refund requests.
• Digital Marketing Support: Assist with scheduling or setting up email marketing campaigns, managing social media content calendars, and posting promotional updates.
• Data and Administrative Tasks: Update price sheets, run sales performance reports, and coordinate with suppliers or warehouse staff.