E-Commerce Manager

LEADS E-Commerce Corporation; Las Piñas; On-site; PHP 245,520 - 390,600; Full time

Benefits offered by this job

Commission

Performance Bonus

Employee Recognition Program

Job summary

A leading e-commerce firm in Metro Manila is seeking a Chat Sales Conversion Strategist to enhance chat-to-order conversion rates. The successful candidate will analyze chat performance, craft persuasive messages, and support sales agents. Experience in e-commerce or chat sales is essential. Competitive compensation of ₱22,000 to ₱35,000 per month plus performance bonuses is offered.

Qualifications

• Experience in e-commerce, chat support, or sales via messaging.
• Knows how to craft short, clear, and persuasive responses.
• Organized and goal-oriented — can hit weekly conversion targets.

Responsibilities

• Analyze current chat performance and spot weak points.
• Write persuasive chat messages that lead to full order submissions.
• Collaborate with sales agents to train them on conversion-focused messaging.

Skills

E-commerce experience

Chat support skills

Persuasive communication

Understanding of Filipino buyer behavior

Goal-oriented

Tools

CRM tools (Pancake, Botcake, Meta Inbox)

Job description

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Employee of the Month Award, Employee Recognition Program

Professional Development

• Chat Sales Conversion Strategist (Onsite | Project-Based)
• Do you know how to turn chat conversations into actual orders?
• We’re looking for someone who understands how to get customers to submit their full name, phone number, and address — and close the sale through messaging.
• You’ll work onsite with our team to improve our current chat scripts, follow-up strategies, and conversion flow, focusing on Messenger, Viber, or CRM-based chats.

Your Role:

• Analyze current chat performance and spot weak points
• Write persuasive chat messages that lead to full order submissions
• Improve follow-ups for leads who don’t reply or haven’t ordered yet
• Collaborate with sales agents to train them on conversion-focused messaging
• Track weekly improvements in chat-to-order performance

What You\'ll Be Measured On:

• % of chats that convert to full order submissions
• Increase in chat-to-order conversion rate
• Follow-up recovery rate
• Agent improvement based on new scripts

Requirements

• Experience in e-commerce, chat support, or sales via messaging
• Knows how to craft short, clear, and persuasive responses
• Understands Filipino buyer behavior on Messenger or Viber
• Organized and goal-oriented — can hit weekly conversion targets
• Bonus: Experience with CRM tools like Pancake, Botcake, or Meta Inbox

Compensation:

₱22,000 – ₱35,000/month (Performance-based bonus available)

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