E-Commerce Key Account Manager (Manila)

Klaiya; Manila; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Monthly Commissions and Benefits

Free Dorm Accommodation

Free snacks and coffee

HMO upon regularization

Free device program

Annual Salary Increase

Monthly company events

Job summary

A leading advertising agency in the Philippines is seeking a client relationship manager to foster strong relationships with customers and optimize account performance. The successful candidate will manage complaints, negotiate deals, and analyze KPIs to boost online store sales. Candidates should possess a bachelor's degree and 1-2 years of experience in eCommerce platforms like Shopee and Lazada. Numerous benefits include monthly commissions, free accommodation, and more.

Qualifications

• 1-2 years experience in Ecommerce platforms such as Shopee and Lazada.
• Ability to build and maintain strong relationships with clients.
• Skilled in negotiating deals to optimize account performance.
• 1-2 years of experience in Ecommerce platforms (e.g., Shopee & Lazada).
• Strong problem-solving and analytical abilities.

Responsibilities

• Develop relationships with customers and evaluate feedback.
• Oversee assigned accounts and negotiate deals.
• Monitor KPIs and deliver performance reports to management.
• Prepare reports on account status.
• Monitor and analyze KPI performance and deliver reports to management.

Skills

Excellent communication skills

Customer service skills

Problem/solution analysis

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Job Summary

We are searching for a friendly and client-focused client relationship manager to develop good relationships with customers by collecting and evaluating feedback to improve our services. The management of complaints and making sure they are sent to the right department for change implementation fall within the purview of client relationship managers.

Job Description

• Build and maintain strong relationships with sellers, owners, and representatives
• Collaborate initiatives and progress with internal and external stakeholders
• Oversee assigned accounts, including negotiating deals, store optimization, and campaign participation to boost online store sales
• Prepare reports on account status
• Monitor and analyze the performance of the set KPIs and deliver reports to management.

Qualifications

• Bachelor's degree
• Excellent communication skills and customer service skills
• Proficient in Microsoft Excel
• 1-2 years experience in Ecommerce platforms such as Shopee & Lazada
• Highly skilled in problem / solution analysis

Benefits

• Monthly Commissions and Benefits
• Free Dorm Accommodation
• Free snacks and coffee
• HMO upon regularization
• Free device program
• Annual Salary Increase
• Monthly company events

Company Intro

Klaiya is an advertising agency that specializes in brand and performance marketing, E-Commerce Services, and influencer Marketing. We are the center of excellence that helps businesses establish and develop their online presence and brand awareness. With a pool of Marketing Gurus, E-Commerce Experts, and Out-of-the-box creatives, we are certainly one of the leading digital marketing solution providers in the Philippines.

Brand We've worked with

Nestle | Unilever | URC | Coca-Cala | Monde Nissin | Del Monte
Mega Prime Food | Xiao Mi | Infinix | Unilab | Lock&Lock