E-Commerce Key Account Manager (Manila)

Klaiya; Manila; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Monthly Commissions and Benefits

Free Dorm Accommodation

Free snacks and coffee

HMO upon regularization

Free device program

Annual Salary Increase

Monthly company events

Job summary

Klaiya, a leading advertising agency in the Philippines, is seeking a client relationship manager. The ideal candidate will develop strong relationships with clients, manage complaints, and oversee account performance, contributing to enhanced online sales through effective collaboration and communication.

Qualifications

• 1-2 years experience in Ecommerce platforms such as Shopee & Lazada.
• Highly skilled in problem / solution analysis.

Responsibilities

• Build and maintain strong relationships with sellers and owners.
• Oversee assigned accounts, negotiating deals and boosting online sales.
• Monitor and analyze performance of set KPIs.

Skills

Excellent communication skills

Customer service skills

Problem / solution analysis

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Job Summary:

We are searching for a friendly and client-focused client relationship manager to develop good relationships with customers by collecting and evaluating feedback to improve our services. The management of complaints and making sure they are sent to the right department for change implementation fall within the purview of client relationship managers.

Job Description:

• Build and maintain strong relationships with sellers, owners, and representatives

• Collaborate initiatives and progress with internal and external stakeholders

• Oversee assigned accounts, including negotiating deals, store optimization, and campaign participation to boost online store sales

• Prepare reports on account status

• Monitor and analyze the performance of the set KPIs and deliver reports to management.

Qualifications:

• Bachelor's degree

• Excellent communication skills and customer service skills

• Proficient in Microsoft Excel

• 1-2 years experience in Ecommerce platforms such as Shopee&Lazada

• Highly skilled in problem / solution analysis

Benefits:

• Monthly Commissions and Benefits

• Free Dorm Accommodation

• Free snacks and coffee

• HMO upon regularization

• Free device program

• Annual Salary Increase

• Monthly company events

Company Intro:

Klaiya is an advertising agency that specializes in brand and performance marketing, E-Commerce Services, and influencer Marketing. We are the center of excellence that helps businesses establish and develop their online presence and brand awareness. With a pool of Marketing Gurus, E-Commerce Experts, and Out-of-the-box creatives, we are certainly one of the leading digital marketing solution providers in the Philippines.

Brand We've worked with:

Nestle | Unilever | URC | Coca-Cala | Monde Nissin |Del Monte

Mega Prime Food | Xiao Mi | Infinix | Unilab | Lock&Lock