E-Commerce IT Coordinator

MUJI Philippines Corp.; Makati; On-site; PHP 420,000 - 620,000; Full time

Job summary

MUJI Philippines Corp. is seeking an E-Commerce IT Coordinator to ensure the stability and performance of our Magento-based ecosystem.

You will provide day-to-day technical support, monitor health, and coordinate across IT teams and business stakeholders to ensure seamless order processing and a reliable online experience. The role requires 2–3 years in IT/e-commerce support, strong Magento knowledge, and solid API/integration understanding.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2–3 years of IT/E-commerce support or application support experience.
• Strong understanding of e-commerce platforms, preferably Magento.
• Familiar with Shopee, Lazada, Grab platforms or other online marketplaces.
• Knowledge of web technologies (APIs, front-end/back-end integrations).
• Experience with incident management and ticketing systems.
• Strong analytical, troubleshooting, and communication skills.
• Willing to work shifting schedules, weekends, and on-call support when required.

Responsibilities

• Provide first-level technical support for Magento-based e-commerce platforms and integrations.
• Monitor platform health, availability, and critical workflows; troubleshoot incidents.
• Coordinate with IT teams, vendors, and stakeholders for system integration issues.
• Document incidents, resolutions, and root causes; generate basic reports.
• Support SIT/UAT testing and deployment activities with minimal business disruption.
• Act as a liaison between technical teams and e-commerce operations.

Skills

Magento

E-commerce platforms

Incident management

APIs & integrations

Stakeholder coordination

Analytical skills

Communication

Education

Bachelor’s degree in IT/CS

Tools

ERP systems

Ticketing systems

API testing tools

Job description

The E-Commerce IT Coordinator is responsible for ensuring the stability, availability, and operational continuity of the company’s e-commerce ecosystem, with a primary focus on Magento-based platform operations and integrated digital services. The role provides day-to-day technical support, incident management, and coordination across internal IT teams, vendors, and business stakeholders to ensure seamless online customer experience, uninterrupted order processing, and reliable system performance. This position plays a key role in bridging technical operations and e-commerce business needs by ensuring timely issue resolution and continuous platform improvement support

DUTIES AND RESPONSIBILITIES

1. E-Commerce Platform Support

Provide first-level technical support for e-commerce platforms, with primary focus on Magento and integration pipelines including SAP and POS ETP omnichannel systems and WBS/WMS logistics

Monitor platform health, system availability, and critical e-commerce workflows (browse, cart, checkout, payment, order confirmation).

Perform initial troubleshooting and issue validation for reported incidents.

Support day-to-day operational stability of the e-commerce ecosystem

2. Incident Management & Resolution

Log, track, and manage incidents through the service management system.

Ensure proper categorization, prioritization, and escalation based on impact and severity.

Escalate complex technical issues to DSQ, SSI IT, or relevant development/support teams.

Provide regular updates to stakeholders during incident resolution.

Ensure incidents are resolved within defined SLA and operational priorities.

3. Systems Coordination & Integration Support

Coordinate with SSI IT and other technical teams for system dependencies and integration issues (ERP, inventory, payment gateways, logistics, etc.).

Support troubleshooting of API, data flow, and system integration issues affecting e-commerce operations.

Ensure proper alignment between business requirements and technical resolution.

4. Monitoring, Documentation & Reporting

Monitor recurring issues and system performance trends.

Maintain detailed documentation of incidents, resolutions, and root causes.

Generate basic operational reports to support continuous improvement and system stability.

Identify recurring issues and elevate for permanent fixes or enhancements.

5. Testing, Deployment & Maintenance Support

Support system testing (SIT/UAT) for new features, enhancements, and releases.

Assist during deployment activities and post-release validation.

Support maintenance windows and system updates with minimal business disruption.

6. Stakeholder Support & Communication

Ensure clear and timely communication with internal teams, vendors, and business stakeholders.

Acts as a coordination point between technical teams and e-commerce operations.

Support business users in understanding system issues and operational impacts.

QUALIFICATIONS

Bachelor’s degree in Information Technology, Computer Science, or related field.

2–3 years of experience in IT Support, E-Commerce Support, or Application Support roles.

Strong understanding of e-commerce platforms, preferably Magento.

Knowledge of the Shopee, Lazada, and Grab platforms, online marketplaces, or digital platforms is highly desirable.

Knowledge of web technologies (APIs, front-end/back-end flow, integrations).

Experience with incident management and ticketing systems.

Strong analytical, troubleshooting, and problem-solving skills.

Good communication and stakeholder coordination skills.

Willing to work in shifting schedules, weekends, holidays, and provide on-call support when required.