E-commerce Fulfillment Operations Lead

Watsons Personal Care Stores (Philippines), Inc.; Biñan; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Watsons Personal Care Stores (Philippines), Inc. is seeking an E-commerce Fulfillment Manager in Laguna Biñan to lead end-to-end digital order fulfillment from release to dispatch, ensuring accuracy, speed, and cost efficiency in a high-volume warehouse environment.

You will drive capacity planning, manage frontline teams, coordinate with IT, Inventory, Transportation, and other functions, and implement process improvements to enhance service levels and customer experience.

Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain Management, Logistics, Operations, or related field.
• Relevant managerial experience in e-commerce fulfillment, warehouse operations or omnichannel.
• Hands-on experience managing high-volume order fulfillment operations is preferred.

Responsibilities

• Lead daily e-commerce fulfillment operations including release, picking, packing, sorting, staging and dispatch.
• Ensure orders are processed accurately within service levels and cut-off times.
• Develop daily operational and manpower plans based on volume and forecasts.
• Monitor KPIs such as processing time, productivity, accuracy, backlog and on-time dispatch.
• Manage backlogs and exceptions with recovery and escalation plans.
• Coordinate with Inventory Control to resolve stock issues and variances.
• Partner with Transportation, Marketplace, Customer Service, IT and others to ensure seamless fulfillment.
• Lead capacity planning and efficient use of manpower, equipment and space.
• Establish SOPs, work instructions and productivity standards.
• Identify bottlenecks and drive continuous-improvement initiatives.

Skills

Leadership

Analytics

Problem solving

Project management

Stakeholder management

Capacity planning

Workforce management

Process improvement

Microsoft Excel

PowerPoint

Power BI

ERP systems

WMS knowledge

Education

Bachelor's degree in Industrial Engineering or related field

Tools

WMS

Order management systems

ERP platforms

Automation technologies

Job description

Watsons Personal Care Stores (Philippines), Inc. is seeking an E-commerce Fulfillment Manager in Laguna Biñan to lead end-to-end digital order fulfillment from release to dispatch, ensuring accuracy, speed, and cost efficiency in a high-volume warehouse environment.

You will drive capacity planning, manage frontline teams, coordinate with IT, Inventory, Transportation, and other functions, and implement process improvements to enhance service levels and customer experience.