E-commerce Customer Support Pro — Growth & Incentives

Much Prosperity Trading International Inc; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career growth opportunities

Job summary

Much Prosperity Trading International Inc is hiring an E-commerce Customer Service Representative in the Philippines. You will respond to inquiries via chat, email, and social media, handle order issues, assist with product information, and coordinate with warehouse teams to resolve problems.

The role emphasizes customer satisfaction, accurate record-keeping, and monitoring feedback across platforms; prior e-commerce experience and platform familiarity are a plus.

Qualifications

• Previous customer service or e-commerce experience is preferred.
• Familiarity with platforms such as Shopee, Lazada, TikTok Shop, Shopify, or similar is a plus.
• Strong problem-solving and multitasking abilities.
• Detail-oriented and organized.
• Ability to work independently and as part of a team.
• Basic computer and internet skills required.

Responsibilities

• Respond to customer inquiries via chat, email, and social media.
• Handle order concerns, refunds, returns, and delivery follow-ups.
• Assist customers with product information and order tracking.
• Coordinate with warehouse and logistics teams to resolve issues.
• Maintain accurate records of customer interactions.
• Ensure high customer satisfaction and positive buying experiences.
• Help monitor reviews and customer feedback across platforms.

Skills

Customer service

E-commerce

Problem solving

Detail oriented

Teamwork

Tools

Shopee

Lazada

TikTok Shop

Shopify

Job description

Much Prosperity Trading International Inc is hiring an E-commerce Customer Service Representative in the Philippines. You will respond to inquiries via chat, email, and social media, handle order issues, assist with product information, and coordinate with warehouse teams to resolve problems.

The role emphasizes customer satisfaction, accurate record-keeping, and monitoring feedback across platforms; prior e-commerce experience and platform familiarity are a plus.