E-Commerce Customer Service

RSD Human Resource Management Consultancy; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

13th Month Pay

Paid Holidays

Job Training

Job summary

A leading consultancy in the Philippines is seeking an E-Commerce Customer Service Representative to assist customers with online orders and inquiries. The ideal candidate holds a Bachelor's degree in Marketing or Management and is proficient in SEO, SEM, email marketing, and social media marketing. This role emphasizes delivering excellent customer experiences while managing high volumes of interactions. Relevant perks include performance bonuses and paid holidays. Flexible availability is important.

Qualifications

• Bachelor's degree in Marketing or Management required.
• Proficiency in SEO, SEM, email marketing, and social media marketing.
• Ability to analyze data, identify trends, and make informed decisions.

Responsibilities

• Assist customers with online orders, inquiries, and issues.
• Deliver excellent customer experiences across digital platforms.
• Support smooth online operations.

Skills

SEO

SEM

Email marketing

Social media marketing

Website analytics

Data analysis

Strong communication

Project management

Problem-solving

Attention to detail

Education

Bachelor's degree in Marketing or Management

Tools

Google Analytics

WooCommerce

Email marketing platforms

Job description

RSD Human Resource Management Consultancy

On-site - Manila

1-3 Yrs Exp

Bachelor Full-time

Job Description

An E-Commerce Customer Service Representative assists customers with online orders, inquiries, and issues. This role focuses on delivering excellent customer experiences across digital platforms while supporting smooth online operations.

Qualifications

• Bachelor's degree in Marketing or Management required.
• Proficiency in SEO, SEM, email marketing, social media marketing, and website analytics.
• Ability to analyze data, identify trends, and make informed decisions about marketing campaigns.
• Strong written and verbal communication skills for creating engaging content and communicating with customers.
• The ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Familiarity with tools such as Google Analytics, WooCommerce, and various email marketing platforms.
• Prior eCommerce Customer Service experience.
• Ability to handle high volume customer interactions.
• Strong problem‑solving and decision‑making abilities.
• Detail‑oriented and accurate data entry.
• Flexible availability including weekends and holidays.

Benefits

• Employee Recognition and Rewards: Performance Bonus
• Government Mandated Benefits: 13th Month Pay, Paid Holidays
• Professional Development: Job Training

Working Location

RDS Human Resource Management Consultancy