E-Commerce Customer Service Representative Qualification/E-Commerce Specialist

RSD Human Resource Management Consultancy; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

13th Month Pay

Paid Holidays

Job Training

Job summary

A human resource consultancy in Manila is looking for an E-Commerce Customer Service Representative. The ideal candidate will manage and optimize an online store, enhancing the customer experience through effective communication and various marketing strategies. Qualifications include a Bachelor's degree in Marketing or Management and proficiency in SEO, email marketing, and website analytics. Experience in e-commerce customer service is essential. This full-time role requires the ability to handle multiple tasks and a commitment to flexible availability.

Qualifications

• Bachelor's degree in Marketing or Management required.
• Proficiency in SEO, SEM, email marketing, social media marketing, and website analytics.
• Ability to analyze data, identify trends, and make informed decisions about marketing campaigns.
• Strong written and verbal communication skills for creating engaging content and communicating with customers.
• Flexible availability including weekends and holidays.

Responsibilities

• Manage and optimize an online store to increase sales and improve customer experience.
• Handle product listings and monitor website performance.
• Analyze sales data and coordinate inventory.
• Execute digital marketing campaigns.

Skills

SEO

Email Marketing

Social Media Marketing

Website Analytics

Data Analysis

Time Management

Problem-Solving

Verbal Communication

Written Communication

Education

Bachelor's degree in Marketing or Management

Tools

Google Analytics

WooCommerce

Job description

E-Commerce Customer Service Representative Qualification/E-Commerce Specialist

RSD Human Resource Management Consultancy

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

13th Month Pay, Paid Holidays

Professional Development

Job Training

Read More

An E-Commerce Specialist is responsible for managing and optimizing an online store to increase sales and improve the customer experience by handling product listings, monitoring website performance, analyzing sales data, coordinating inventory, and executing digital marketing campaigns.

Qualification:

• Bachelor's degree in Marketing or Management required
• Proficiency in SEO, SEM, email marketing, social media marketing, and website analytics.
• Ability to analyze data, identify trends, and make informed decisions about marketing campaigns.
• Strong written and verbal communication skills for creating engaging content and communicating with customers.
• The ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Familiarity with tools such as Google Analytics, WooCommerce, and various email marketing platforms.
• Prior Ecommerce Customer Service experience
• Ability to handle high volume customer interactions
• Strong problem‑solving and decision‑making abilities and effective time‑management skills
• Ability to multitask and prioritize tasks
• Detail‑oriented and accurate data entry
• Flexible availability including weekends and holidays

Working Location

RDS Human Resource Management Consultancy