E-Commerce Customer Service Representative

Hcreates; Metro Manila; On-site; PHP 246,000 - 402,000; Full time

Job summary

Hcreates is seeking a customer service specialist to conduct outbound calls to U.S.-based customers, confirm orders, and verify deliveries. You will follow up on product installation and address concerns, with regular follow-ups one week after delivery.

The role involves handling 30–50 cases daily and up to 3 follow-up attempts if customers are unreachable, requiring a clear, neutral English communication style and comfort with night shifts.

Qualifications

• Excellent verbal communication in English.
• Clear and neutral English accent.
• Previous phone-based customer service experience is a plus.
• E-commerce experience is an advantage.
• Willing to work night shift schedule.

Responsibilities

• Conduct outbound calls to U.S.-based customers.
• Confirm customer orders and verify package delivery.
• Follow up regarding product installation and potential concerns.
• Conduct follow-up calls one week after product delivery.
• Handle approximately 30–50 cases per day.
• Make up to 3 follow-up attempts if the customer cannot be reached.

Skills

Verbal English communication

Neutral English accent

Phone-based customer service

E-commerce experience

Job description

About the role

This role involves conducting outbound calls to U.S.-based customers to confirm orders, verify package delivery, and follow up on product installation and concerns.

Key responsibilities

• Conduct outbound calls to U.S.-based customers

• Confirm customer orders and verify package delivery

• Follow up regarding product installation and potential concerns

• Conduct follow-up calls one week after product delivery

• Handle approximately 30–50 cases per day

• Make up to 3 follow-up attempts if the customer cannot be reached

About you

• Excellent verbal communication skills in English

• Clear and neutral English accent

• Previous phone-based customer service experience is a plus

• E-commerce experience is an advantage

• Willing to work on a night shift schedule