E-Commerce Customer Service Representative

Pulse Connect; Pasig; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Paid training

HMO and government-mandated benefits

Career growth opportunities

Job summary

Pulse Connect is seeking an E-Commerce Customer Service Representative to handle inbound and outbound calls and deliver exceptional customer support. This onsite role is based in Pasig and targets 1-3 years of experience with a High School, Senior High, or College graduate background.

The position offers paid training, benefits, and opportunities for growth within a customer service environment. Strong English communication and professional phone etiquette are essential for success.

Qualifications

• High School/Senior High/College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English proficiency

Phone communication

Typing skills

Basic computer skills

Customer service experience

Education

High school or higher

Job description

E-Commerce Customer Service Representative

Pulse Connect

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Work Setup: ONSITE | Ortigas | If you are looking for a WFH setup, please do not apply as we only have openings for onsite setup. Thank you!

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development

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