Customer Service Representative (E-commerce Social Media) - Virtual Interview

Pulse Connect; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Paid training

HMO

Career growth

Job summary

Pulse Connect in Quezon City, Philippines, is seeking a Customer Support Associate (Voice) to provide exceptional service by handling inbound and outbound calls, resolving inquiries, and delivering a positive customer experience while meeting quality standards.

The role requires good English communication, basic computer and typing skills, and a willingness to work onsite. Prior BPO or call center experience is a plus but not required; training is provided.

Qualifications

• High School or higher required.
• Excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• BPO/call center experience is a plus but not required.
• Willing to work onsite

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and accounts.
• Resolve issues professionally and promptly.
• Document interactions accurately in the system.
• Follow company policies and call handling procedures.
• Meet individual and team performance metrics.

Skills

English communication

Phone speaking

Basic computer skills

Typing speed

Education

High School or higher

Job description

Work Setup: ONSITE | If you are looking for a WFH setup, please do not apply as we only have openings for onsite setup. Thank you!

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• At least High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• BPO, Customer service or Call Center experience is an advantage but not required.
• Willing to work onsite

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development