CSR - Customer Service Representative - Start Asap

Pulse Connect; Pasig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Paid training

HMO & government-mandated benefits

Career growth

Job summary

Pulse Connect in Pasig, Philippines, is hiring a Customer Support Associate (Voice) for onsite operations. You will handle inbound and outbound calls, resolve inquiries, and deliver a positive customer experience while meeting quality standards.

Requirements include high school or college graduate, strong English communication, and comfort speaking with customers over the phone. Basic computer skills are needed; BPO experience is a plus but not required. Onsite work only.

Qualifications

• At least High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• BPO, customer service or call center experience is an advantage but not required.
• Willing to work onsite.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English communication

Phone support

Computer basics

Education

High School / Senior High / College graduate

Job description

Work Setup: ONSITE | If you are looking for a WFH setup, please do not apply as we only have openings for onsite setup. Thank you!

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• At least High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• BPO, Customer service or Call Center experience is an advantage but not required.
• Willing to work onsite

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development