E-Commerce Customer Service & Operations Specialist (Remote)

MPR Tools & Equipment; Philippines; On-site; PHP 490,000 - 630,000; Full time

Benefits offered by this job

100% Remote

Paid overtime

Global team collaboration

Job summary

MPR Tools & Equipment is a remote-first e-commerce company serving mechanics across the U.S. and Canada. We seek an E-Commerce Customer Service & Operations Specialist to own the customer experience across marketplaces.

You’ll manage inquiries across channels, oversee marketplace operations, and help shape customer service strategies with a global team.

Qualifications

• Fluent written and spoken English.
• Strong problem-solving abilities.
• Excellent interpersonal and communication skills.
• Able to manage multiple tasks, orders, and inquiries efficiently.
• Committed to delivering exceptional customer service with integrity.

Responsibilities

• Manage customer inquiries across phone, email, chat, and social media.
• Oversee marketplace operations across Amazon, Walmart, eBay, and Shopify (claims, chargebacks, case management).
• Handle challenging or sensitive interactions with professionalism and empathy.
• Provide timely solutions to customer concerns and resolve issues.
• Communicate effectively with customers and colleagues to resolve complex problems.
• Contribute to development of customer service strategies and long-term goals to improve satisfaction and loyalty.
• Support day-to-day operations including order follow-ups, returns processing, and internal coordination.

Skills

Fluent English

Problem solving

Interpersonal skills

Organizational skills

Customer service mindset

Independent worker

Job description

Do you love solving problems and making customers feel taken care of? We're looking for an E-Commerce Customer Service & Operations Specialist to take ownership of our customer experience across marketplaces.

We're looking for someone who is proactive, empathetic, and has an amazing personality. We also want someone who is honest, has a strong work ethic, and values integrity.

What You’ll Do

• Manage customer inquiries and concerns across various communication channels, including phone, email, chat, and social media.
• Marketplace operations across Amazon, Walmart, eBay, and Shopify (claims, chargebacks, case management, etc.).
• Handle challenging or sensitive customer interactions with professionalism and empathy.
• Resolving customer concerns by providing appropriate solutions promptly.
• Communicate effectively with customers and colleagues to resolve complex issues.
• Contribute to the development of customer service strategies and long-term goals to improve overall customer satisfaction and loyalty.
• Support day-to-day operations, including order follow-ups, returns processing, and internal coordination.

What We’re Looking For

Must-Haves

• Available from Monday to Friday from 8 AM to 5 PM EST (full-time position only).
• Fluent in written and verbal English.
• Strong problem-solving skills.
• Excellent interpersonal and communication skills.
• Strong organizational skills to manage multiple tasks, orders, and customer inquiries efficiently.
• A deep understanding of customer needs and a commitment to providing exceptional customer service.
• Can work with minimal supervision but still deliver great output.

Nice-to-Haves

• 2+ years of customer service experience in a call centre environment, handling inbound and outbound calls.
• Experience in an administrative or back-office support role, since this position involves day-to-day operational tasks.
• Familiarity with Marketplace operations across Amazon, Walmart, eBay, and Shopify.

Why You’ll Love Working With Us

• 100% Remote
• Paid overtime: Your extra time and effort are always recognized and rewarded.
• Stable, long-term opportunity: We value consistency, growth, and work-life balance.
• Supportive global team: Collaborate with colleagues across the Colombia, Philippines, India, Argentina, and Panama.
• Exciting niche: We specialize in tools for mechanics across Canada and the U.S. (Don’t worry, we’ll teach you everything you need to know!)

We’re an e-commerce company dedicated to making professional-grade tools accessible to mechanics across the U.S. and Canada. Our brand runs on authentic storytelling, smart marketing, and a tight-knit team of talented remote professionals who love what they do.

Monthly Rate: $700–$900 USD/month (based on experience and qualifications)

Bonus: 2 weeks of paid time off after 12 months of continuous work (10 Working Days).