E-Commerce Account Officer

Gingersnaps/Just G; Pasig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading fashion retailer in the Philippines is seeking an E-commerce Account Officer to manage their online presence across platforms like Shopee and Lazada. The role demands excellent analytical skills, a love for fashion, and previous experience in e-commerce. Responsibilities include optimizing listings, collaborating with marketing, and enhancing customer experiences. Join us to drive the success of our online sales strategies.

Qualifications

• Previous experience in e-commerce, preferably in the retail apparel and fashion industry.
• Familiarity with Shopee, Lazada, Zalora, and Shopify or a willingness to learn.
• Strong analytical skills paired with a creative mindset.

Responsibilities

• Manage online storefronts and optimize product listings.
• Coordinate with Marketing for online sales strategies.
• Analyze data to inform promotional strategies and product assortments.
• Ensure seamless customer experience and resolve issues.

Skills

E-commerce management

Analytical skills

Communication

Relationship building

Excel proficiency

Job description

As the E-commerce Account Officer, you will be pivotal in managing our online presence across various e-commerce platforms, including Shopee, Lazada, Zalora, and Shopify. Your responsibilities will extend to coordinating closely with the Marketing and Merchandising Planning and Control Department to ensure alignment between online sales strategies and overall business objectives.

What you’ll do:

• You'll be the master of our online storefronts, ensuring they flawlessly showcase our latest trends and collections.
• Dive deep into each platform's unique features to optimize product listings, from catchy titles to irresistible images.
• Work hand-in-hand with our creative minds in Marketing to align our online sales strategies with the captivating campaigns they craft.
• Collaborate closely with our Merchandising Planning and Control Department to ensure our online assortments are in sync with our offline offerings, creating a seamless shopping experience for our customers.
• Harness the power of data to uncover insights that drive our online sales strategies forward.
• Translate numbers into actionable plans, whether tweaking our promotional calendar or refining our product assortment.
• Embrace every customer interaction as an opportunity to create a memorable experience.
• Listen, empathize, and go above and beyond to resolve any issues our customers may encounter, turning them into lifelong fans of FashionFusion.
• Bring your collaborative spirit to the table, working closely with cross-functional teams like Store Operations, Fulfillment, and Customer Service to ensure our online operations run smoothly.

What we are looking for:

• A genuine love for fashion and a keen eye for style.
• Previous experience in e-commerce, preferably in the retail apparel and fashion industry.
• Familiarity with Shopee, Lazada, Zalora, and Shopify or a willingness to dive in and learn.
• Strong analytical skills paired with a creative mindset.
• Excellent communication skills, both verbal and written.
• A natural knack for building relationships and collaborating with diverse teams.
• Heavy user of excel.