Dynamic Banking Support Specialist (24/7)

Security Bank Corp; Philippines; On-site; PHP 312,000 - 413,000; Full time

Job summary

Security Bank Corp in the Philippines seeks a Better Banking Specialist to deliver service via inbound/outbound calls, email, chat, and social media with 24x7 support. You will handle inquiries across credit cards, billing, disputes and other bank products.

You will manage multi-channel interactions, escalate when needed, and contribute to sales of portfolio products while maintaining high service standards.

Qualifications

• Bachelor's degree in any field required.
• 1 year of contact center experience or fresh graduates welcome.
• Ability to multitask and manage diverse client interactions.
• Strong oral and written communication and listening skills.
• Experience handling voice and non-voice channels.

Responsibilities

• Receive inbound/outbound calls to support and manage client inquiries and requests.
• Provide support across CASA, Loans, Digital Banking, and other products.
• Answer emails and other correspondences when required.
• Cross-sell/up-sell bank products within the portfolio.
• Escalate complex issues timely and manage case resolution.

Skills

Multichannel communication

Excellent verbal and written skills

Customer service orientation

De-escalation ability

Shift work readiness

Education

Bachelor's degree in any field

Job description

Security Bank Corp in the Philippines seeks a Better Banking Specialist to deliver service via inbound/outbound calls, email, chat, and social media with 24x7 support. You will handle inquiries across credit cards, billing, disputes and other bank products.

You will manage multi-channel interactions, escalate when needed, and contribute to sales of portfolio products while maintaining high service standards.