Banking Customer Service Specialist

Metrobank; Taguig; On-site; PHP 201,000 - 290,000; Full time

Job summary

Metrobank in the Philippines is seeking a Customer Service Assistant to handle basic phone and email inquiries from internal and external clients regarding the bank’s products and services, including online banking, cash management, and card-related concerns.

You will work Monday to Friday at The Shops, BGC, Taguig City, and collaborate with internal units to resolve client concerns while maintaining confidentiality and professional service.

Qualifications

• Handles basic phone and email inquiries and requests for banking products and services.
• Maintains courteous, professional communication with clients.
• Ensures proper and accurate documentation of inquiries and complaints.

Responsibilities

• Handles basic phone and email inquiries and requests related to the bank’s products and services, including online banking, cash management, deposit- and card-related concerns, and trade transactions.
• Efficiently addresses customer complaints and feedback and provides suggestions to improve current processes.
• Interacts with customers in a courteous, friendly, and professional manner in line with the bank’s core values.
• Immediately escalates client issues or concerns that require a supervisor’s review and final action.
• Completes daily, weekly, and monthly assigned tasks, including offline duties outside of calls and email functions.
• Coordinates closely with internal units and branches to help resolve and investigate client concerns.
• Maintains accountability and ensures strict confidentiality in handling corporate documents and information.
• Ensures proper and accurate documentation of all client inquiries, requests, and complaints.

Skills

Customer service

Communication

Phone handling

Email support

Job description

Metrobank in the Philippines is seeking a Customer Service Assistant to handle basic phone and email inquiries from internal and external clients regarding the bank’s products and services, including online banking, cash management, and card-related concerns.

You will work Monday to Friday at The Shops, BGC, Taguig City, and collaborate with internal units to resolve client concerns while maintaining confidentiality and professional service.