Multichannel Banking Specialist — Elevate Customer Care

Security Bank Corporation; Makati; On-site; PHP 260,000 - 360,000; Full time

Job summary

Security Bank Corporation is seeking a Better Banking Specialist to deliver the bank's service proposition through contact centre channels including calls, email, chat, and social media with 24x7 support. You will manage client inquiries across multiple product lines and ensure quality service while handling escalations.

The role requires a Bachelor's degree, multi-channel communication skills, and willingness to work on-site at Ayala, Makati on shifting schedules including holidays and

Qualifications

• Bachelor’s Degree in any field.
• +

Responsibilities

• Handle inbound or outbound calls to support and manage client inquiries and requests.
• Provide support across CASA, Loans, Transaction banking, SBOL, Credit cards, and other banking products.
• Respond to emails and other communications as required.
• Conduct cross-sell or upsell of bank products within the required portfolio.
• Escalate complaints or complex cases to appropriate units and manage case resolution.

Skills

Multi-tasking

Effective communication

Active listening

Multi-channel support

Voice and non-voice support

Education

Bachelor’s degree

Job description

Security Bank Corporation is seeking a Better Banking Specialist to deliver the bank's service proposition through contact centre channels including calls, email, chat, and social media with 24x7 support. You will manage client inquiries across multiple product lines and ensure quality service while handling escalations.

The role requires a Bachelor's degree, multi-channel communication skills, and willingness to work on-site at Ayala, Makati on shifting schedules including holidays and