Duty Manager - Hospitality Ops & Guest Experience

Hospitality Enterprise Resources Corporation; Malay; On-site; PHP 420,000 - 780,000; Full time

Job summary

Crimson Resort & Spa Boracay is seeking a Duty Manager to lead daily operations and guest services at our premier property in Boracay.

You will oversee departments, coordinate with teams, monitor guest safety, handle VIPs, and supervise staff across shifts. You will also train colleagues, manage admin reporting, and support budget and crisis procedures to maintain exceptional service standards.

Qualifications

• Minimum of 2-5 years of experience in a supervisory or managerial role in the hospitality industry.

Responsibilities

• Oversee daily operations to ensure smooth functioning of all departments.
• Coordinate with various departments to ensure prompt and efficient service delivery.
• Monitor and maintain high standards of guest service, safety, and security.
• Address and resolve guest complaints and concerns promptly and effectively.
• Maintain a visible presence in the resort to interact with guests and staff.
• Ensure VIPs and returning guests receive personalized attention and service.
• Supervise and support staff across different departments during shifts.
• Conduct briefings and debriefings with staff to communicate daily operations and expectations.
• Assist in training and developing team members to enhance their skills and performance.
• Prepare and submit reports on operational performance and incidents.
• Ensure compliance with company policies, procedures, and standards.
• Assist in budget management and cost control initiatives.
• Act as the primary point of contact during emergencies or critical incidents.
• Implement and oversee emergency procedures and ensure staff are trained and prepared.

Skills

Operational Management

Guest Relations

Staff Management

Administrative Duties

Crisis Management

Job description

Crimson Resort & Spa Boracay is seeking a Duty Manager to lead daily operations and guest services at our premier property in Boracay.

You will oversee departments, coordinate with teams, monitor guest safety, handle VIPs, and supervise staff across shifts. You will also train colleagues, manage admin reporting, and support budget and crisis procedures to maintain exceptional service standards.