Hotel Duty Manager - Guest Delight & Operations Lead

Filinvest Group; Compostela; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Filinvest Group, operating Crimson Resort & Spa, Mactan, seeks a Duty Manager to oversee hotel operations in Cebu. The role requires monitoring guest satisfaction, security, staff deployment, and revenue strategies, with responsibilities spanning front desk coordination, incident logging, and daily reporting.

The position emphasizes leadership in the absence of senior managers, adherence to policies, and delivering guest excellence across departments within Crimson standards.

Responsibilities

• Monitors current status and room availability.
• Upsell of all hotel facilities.
• Facilitate repeat business through guest satisfaction index.
• Ensures implementation of on-day rate with Front Office Manager.
• Adjusts rate strategies in absence of the Executive Office Manager.
• Achieves sell out in the absence of the Executive Office Manager.
• Monitors efficiency level throughout the hotel on rounds.
• Observes staff deployment and initiates corrective action where necessary.
• Monitors wastage and energy consumption; coordinates corrective action.
• Regular spot check of cashier float.
• Ensures backups and reports are regularly done.
• Maximizes opportunities to increase revenue by bringing business to the hotel.
• Reviews and provides accurate Rooms Revenue report; investigates discrepancies.
• Monitors high balance accounts to ensure correct room rates are charged and collected.
• Maintains logbook of incidents and events daily.
• Follows up on guest feedback and resolves complaints.
• Advises Department Heads on issues pertaining to their departments when heads are not on duty.

Job description

Filinvest Group, operating Crimson Resort & Spa, Mactan, seeks a Duty Manager to oversee hotel operations in Cebu. The role requires monitoring guest satisfaction, security, staff deployment, and revenue strategies, with responsibilities spanning front desk coordination, incident logging, and daily reporting.

The position emphasizes leadership in the absence of senior managers, adherence to policies, and delivering guest excellence across departments within Crimson standards.