Restaurant Operations & Guest Experience Leader

Kaban Hotel & Casino Boracay; Aklan; On-site; PHP 500,000 - 700,000; Full time

Job summary

Kaban Hotel & Casino Boracay is seeking an experienced Restaurant Manager to oversee daily restaurant operations, ensuring smooth, efficient service and exceptional guest experiences in Boracay. You will lead, supervise, and motivate the restaurant team to meet service goals while maintaining high standards of food quality and safety.

You will manage sales, costs, inventory, and staff scheduling, provide training and evaluations, and coordinate with Kitchen, F&B, Finance, and Purchasing.

Responsibilities

• Oversee the day-to-day operations of the restaurant to ensure smooth and efficient service.
• Lead, supervise, and motivate restaurant staff to achieve operational and service goals.
• Ensure excellent guest service and promptly address customer concerns or complaints.
• Monitor food and beverage quality, presentation, and consistency.
• Manage restaurant sales, costs, inventory, and operating expenses.
• Monitor staff schedules, attendance, productivity, and performance.
• Conduct staff training, coaching, and performance evaluations.
• Ensure compliance with food safety, sanitation, health, and safety standards.
• Monitor inventory levels and coordinate with purchasing to maintain adequate supplies.
• Implement strategies to increase sales, improve profitability, and enhance guest satisfaction.
• Coordinate with the Kitchen, F&B, Finance, Purchasing, and other departments as needed.
• Prepare and review daily sales, inventory, and operational reports.
• Ensure proper cash handling and compliance with financial procedures.
• Maintain cleanliness, organization, and overall presentation of the restaurant.
• Handle operational issues and make appropriate decisions to maintain service standards.
• Ensure compliance with company policies, procedures, and brand standards.
• Perform other duties and responsibilities as assigned by management.

Job description

Kaban Hotel & Casino Boracay is seeking an experienced Restaurant Manager to oversee daily restaurant operations, ensuring smooth, efficient service and exceptional guest experiences in Boracay. You will lead, supervise, and motivate the restaurant team to meet service goals while maintaining high standards of food quality and safety.

You will manage sales, costs, inventory, and staff scheduling, provide training and evaluations, and coordinate with Kitchen, F&B, Finance, and Purchasing.