DUTY MANAGER

GPnC Manpower Services; Mabalacat; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Health and wellness benefits

Performance bonuses

Training and development opportunities

Career advancement opportunities

Flexible shifts

Job summary

GPnC Manpower Services in Clark Freeport Zone, Pampanga, is seeking an experienced Duty Manager to lead daily hospitality operations and ensure service excellence. This full-time role requires strong leadership, staff oversight, and a focus on guest satisfaction.

You will manage scheduling, training, compliance, and budgeting while maintaining safety standards and coordinating with management on operational improvements. Performance bonuses are offered.

Qualifications

• Minimum of 3-5 years' experience in hospitality management or a similar supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven problem-solving capabilities and sound decision-making skills.
• Knowledge of hospitality industry standards, health and safety regulations, and best practices.
• Proficiency in computer systems and POS software.
• Financial acumen with experience in budgeting and cost management.
• Ability to work flexible hours, including shifts, weekends, and holidays as required.
• High level of professionalism, integrity, and commitment to customer service excellence.
• Certification in hospitality management or related field is preferred.

Responsibilities

• Oversee daily operations and ensure all departments function smoothly and efficiently
• Manage staff scheduling, training, and performance to maintain service excellence
• Monitor and maintain compliance with company policies, health and safety regulations, and industry standards
• Handle guest relations and resolve complaints or issues professionally and promptly
• Conduct regular inspections of facilities and ensure cleanliness and maintenance standards are met
• Manage inventory, stock levels, and procurement of supplies as required
• Prepare reports on daily operations, incidents, and performance metrics
• Supervise cash handling, billing, and financial transactions
• Coordinate with management to implement operational improvements and strategic initiatives
• Ensure security and safety protocols are maintained throughout the premises

Skills

Leadership

Communication

Problem-solving

Customer service

Hospitality standards

Budgeting

Staff management

Education

Hospitality management certification

Tools

POS software

Job description

About the role

We are seeking an experienced Duty Manager to join the management team at GPnC Manpower Services. This is a full-time position based in Clark Freeport Zone, Pampanga. As Duty Manager, you will be responsible for overseeing day-to-day operations, ensuring excellent service delivery, and maintaining the highest standards of hospitality and customer satisfaction. This role is pivotal to the success of our operations, requiring strong leadership and operational expertise to manage staff, resources, and guest experiences effectively.

What you'll be doing

1. Oversee daily operations and ensure all departments function smoothly and efficiently

2. Manage staff scheduling, training, and performance to maintain service excellence

3. Monitor and maintain compliance with company policies, health and safety regulations, and industry standards

4. Handle guest relations and resolve complaints or issues professionally and promptly

5. Conduct regular inspections of facilities and ensure cleanliness and maintenance standards are met

6. Manage inventory, stock levels, and procurement of supplies as required

7. Prepare reports on daily operations, incidents, and performance metrics

8. Supervise cash handling, billing, and financial transactions

9. Coordinate with management to implement operational improvements and strategic initiatives

10. Ensure security and safety protocols are maintained throughout the premises

What we're looking for

1. Minimum of 3-5 years' experience in hospitality management or a similar supervisory role

2. Strong leadership and team management skills with the ability to motivate staff

3. Excellent communication and interpersonal abilities

4. Proven problem-solving capabilities and sound decision-making skills

5. Knowledge of hospitality industry standards, health and safety regulations, and best practices

6. Proficiency in computer systems and point-of-sale (POS) software

7. Financial acumen with experience in budgeting and cost management

8. Ability to work flexible hours, including shifts, weekends, and holidays as required

9. High level of professionalism, integrity, and commitment to customer service excellence

10. Certification in hospitality management or related field is preferred

What we offer

At GPnC Manpower Services, we are committed to supporting the professional growth and wellbeing of our team members. We offer competitive remuneration, performance bonuses, and opportunities for career advancement within the hospitality and tourism sector. Our team enjoys a supportive work environment where excellence is recognised and rewarded. We provide ongoing training and development opportunities to help you enhance your skills and progress your career. Additionally, we offer health and wellness benefits, and we foster a collaborative culture where your contributions are valued and respected.

About us

GPnC Manpower Services is a leading manpower and hospitality services provider dedicated to delivering exceptional staffing solutions and hospitality management expertise. Operating from our facilities in Clark Freeport Zone, Pampanga, we pride ourselves on our commitment to excellence, professional integrity, and client satisfaction. Our mission is to provide reliable, skilled, and dedicated personnel to the hospitality and tourism industry whilst maintaining the highest standards of service quality. We are an employer of choice, known for our people-focused approach, our emphasis on professional development, and our contribution to the growth and success of the hospitality sector in the Philippines.