Driver Operations & Reactivation Specialist

LALAMOVE PHILIPPINES INC.; Parañaque; On-site; PHP 350,000 - 600,000; Full time

Job summary

Lalamove Philippines is seeking an Operations Specialist to boost driver reactivation and improve network reliability through data-driven strategies. The role focuses on monitoring performance, collaborating with Driver Support, and delivering actionable insights.

You will create reports to measure the success of incentives and peak-demand initiatives while ensuring effective communication with drivers and internal teams in a fast-paced environment.

Qualifications

• Strong analytical skills and ability to derive insights from data.
• Excellent communication with drivers and internal teams.
• Proven ability to work collaboratively in a fast-paced environment.

Responsibilities

• Conduct regular call-outs to inactive drivers to encourage reactivation.
• Collaborate with the Driver Support team to address driver concerns promptly.
• Identify deviations from established standards or benchmarks.
• Implement strategies to optimize driver availability during peak demand hours.
• Create and maintain reports to track the success of driver initiatives.
• Implement incentive programs to motivate and reward drivers.

Skills

Analytical skills

Communication

Collaboration

Operations experience

Job description

Lalamove Philippines is seeking an Operations Specialist to boost driver reactivation and improve network reliability through data-driven strategies. The role focuses on monitoring performance, collaborating with Driver Support, and delivering actionable insights.

You will create reports to measure the success of incentives and peak-demand initiatives while ensuring effective communication with drivers and internal teams in a fast-paced environment.