Driver Operations Associate - Onboarding

Lalamove; Parañaque; On-site; PHP 279,000 - 390,600; Full time

Job summary

Lalamove, a leader in the logistics industry, is seeking a customer service professional to assist partner riders with their application process. The role involves validating and verifying applications, assisting with driver leads, and ensuring targets are met.

Ideal candidates will have a Bachelor’s Degree, strong communication skills, and proficiency in data analysis using tools like Microsoft Excel and Google Workspace.

Qualifications

• Bachelor's Degree in any discipline is preferred.
• Excellent data-related skills with knowledge of relevant tools and platforms.
• Strong communication skills, customer service, and attention to details.

Responsibilities

• Assist incoming partner riders with their application process.
• Callout assigned driver leads for follow-up on applications.
• Validate and verify driver applications based on processes.

Skills

Customer service skills

Data analysis skills

Communication skills

Proficiency in Google Workspace

Education

Bachelor's Degree in any discipline

Tools

Microsoft Excel

Google Workspace

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

What You'll Do:

• Callout assigned driver leads to assist and follow-up with the existing driver applications
• Upsell and highlight the benefits of joining Lalamove as a partner-driver to ensure that the target is consistently met
• Validate driver applications to determine approval or rejection based on documented processes.
• Accurately verify submitted documents, and timely recording of findings
• Adhoc tasks necessary to hit the targets and/or complete the tasks assigned

What We Seek:

• A passionate customer service professional who can assist our incoming partner riders with their application process

What You'll Need:

• Bachelor's Degree in any discipline is preferred
• Excellent data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel & Google Sheet)
• Strong communication skills, customer service, and attention to details.
• Proficient in Google Workspace (Docs, Sheets, Slides, Forms)
• Proficient in handling and analyzing data