Driver Operations Lead – Growth & Engagement

Grab; Cagayan de Oro; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

Job summary

Grab is seeking an Assistant Manager, Driver Operations to grow and engage the driver-partner community in North Mindanao, focusing on acquisition, onboarding, and retention across TNVS, taxi, and delivery partners.

You will oversee the Grab Driver Center (GDC) operations, partner with Product, Compliance, Safety, and Public Affairs, and drive KPI improvements while ensuring regulatory alignment and exceptional partner experience.

Qualifications

• Bachelor-level degree required; Master's a plus.
• 5+ years in Operations/Driver Management or related field.
• Strong recruitment, onboarding, and driver community engagement background.
• Excellent stakeholder management and leadership skills.
• Data-driven mindset with trend analysis and forecasting abilities.
• Proficiency in MS Office and Google tools.
• Fluency in Tagalog or local dialect is a plus.

Responsibilities

• Develop localized driver acquisition and onboarding strategies.
• Oversee end-to-end onboarding, verification, and activation processes.
• Identify new channels; collaborate with regional teams to optimize outreach.
• Build relationships with driver-partners and drive retention initiatives.
• Manage driver engagement campaigns and incentive programs.
• Oversee day-to-day operations of driver centers and field visits.
• Collaborate with Product, Compliance, Safety, and Public Affairs.
• Identify and address operations inefficiencies and service gaps.

Skills

Driver operations

Onboarding

Driver engagement

Stakeholder management

Leadership

Data-driven

Education

Bachelor's degree in Business/Operations/Management

Master's degree (a plus)

Tools

Microsoft Office

Google Workspace

Job description

Grab is seeking an Assistant Manager, Driver Operations to grow and engage the driver-partner community in North Mindanao, focusing on acquisition, onboarding, and retention across TNVS, taxi, and delivery partners.

You will oversee the Grab Driver Center (GDC) operations, partner with Product, Compliance, Safety, and Public Affairs, and drive KPI improvements while ensuring regulatory alignment and exceptional partner experience.