Driver Operations Specialist

LALAMOVE PHILIPPINES INC.; Parañaque; On-site; PHP 357,000 - 580,000; Full time

Job summary

Lalamove Philippines Inc. is seeking a Driver Support specialist to be based at our Manila hub. You will assist drivers face-to-face, address account concerns, and provide clear service information to ensure a positive experience.

Using dashboards and CRM tools, you will manage cases, identify patterns, and escalate as needed. A college degree and proficiency in Excel/Sheets are preferred for this fast-paced role.

Qualifications

• College degree or equivalent preferred.
• Experience using Excel and Google Sheets.
• Experience with case management or CRM tools (Salesforce, Zendesk).
• Experience in driver support or customer service in fast-paced environments.

Responsibilities

• Daily face-to-face assistance for drivers involving account concerns.
• Ensure positive experience for drivers visiting the hub.
• Provide clear and accurate information regarding the service.
• Manage and resolve high-priority or complex driver cases, including safety violations and brand impacting cases.

Skills

Verbal communication

Calm under pressure

Case management experience

Analytical thinking

Written communication

Dashboard & ticketing tools

Education

College degree

Tools

Excel

Google Sheets

CRM tools (Salesforce, Zendesk)

Job description

Lalamove Philippines Inc. is seeking a Driver Support specialist to be based at our Manila hub. You will assist drivers face-to-face, address account concerns, and provide clear service information to ensure a positive experience.

Using dashboards and CRM tools, you will manage cases, identify patterns, and escalate as needed. A college degree and proficiency in Excel/Sheets are preferred for this fast-paced role.