Driver Support & Operations Specialist

Lalamove; Parañaque; On-site; PHP 167,000 - 312,000; Full time

Job summary

Lalamove in the Philippines hub is seeking a customer-focused driver support specialist to assist drivers on-site with account concerns and service information. You will handle driver inquiries, guide them through processes, and contribute to quick, accurate resolutions in a fast-paced logistics environment.

The role requires strong Excel/Sheets skills and experience with CRM tools like Salesforce or Zendesk, with an emphasis on empathy, clear communication, and professional handling of

Qualifications

• College graduate with a customer service or operations background.
• Experience using CRM tools (Salesforce, Zendesk).
• Strong communication, empathy and problem-solving skills.

Responsibilities

• Daily face-to-face assistance for drivers involving account concerns.
• Ensure positive experience for drivers visiting the hub.
• Provide clear and accurate information regarding the service.
• Manage and resolve high-priority or complex driver cases, including safety violations and brand impacting cases.

Skills

Verbal communication

Empathy

Patience

Problem solving

Written communication

Data analysis

Education

College degree

Tools

Microsoft Excel

Google Sheets

Salesforce

Zendesk

Job description

Lalamove in the Philippines hub is seeking a customer-focused driver support specialist to assist drivers on-site with account concerns and service information. You will handle driver inquiries, guide them through processes, and contribute to quick, accurate resolutions in a fast-paced logistics environment.

The role requires strong Excel/Sheets skills and experience with CRM tools like Salesforce or Zendesk, with an emphasis on empathy, clear communication, and professional handling of