Documentation Specialist

Rajah Travel Corporation; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

Rajah Travel Corporation in Makati is seeking a Documentation Specialist to create, organize and maintain accurate travel service documentation, SOPs and client accounts. This on-site role supports front-line and back-office teams with clear, structured materials.

You will review records, ensure compliance, manage repositories, track revisions and respond to documentation requests while contributing to continuous improvement by identifying gaps and proposing updates.

Qualifications

• Strong skills in Documentation and Technical Writing with clear, structured outputs.
• Experience in Clinical Documentation where applicable, ensuring accuracy and adherence to standards.
• Proficiency in translating complex information into user-friendly content.
• Solid analytical skills to review data and improve documentation quality.
• Excellent written and verbal communication and attention to detail.
• Familiarity with document management systems, version control and standard office tools.
• Bachelor's degree in Communications, Technical Writing, Information Management or related field; prior documentation roles preferred.

Responsibilities

• Create, edit and format travel-related documentation and standard operating procedures.
• Organize and maintain document repositories and track revisions.
• Review records for completeness and compliance with internal standards.
• Collaborate with subject matter experts to clarify details.
• Respond to documentation requests from colleagues and management and suggest improvements.

Skills

Documentation

Technical Documentation

Clinical Documentation

Technical Writing

Analytical Skills

Communication Skills

Document Management Systems

Version Control

Office Productivity Tools

Education

Bachelor's degree in Communications or related field

Tools

Document Management Systems

Version Control

Microsoft Word

Excel

Job description

Company Description

Rajah Travel Corporation is a full-service travel company offering a one-stop shop for a wide range of leisure and business travel needs. Skilled Travel Consultants support clients in planning and arranging trips efficiently and with personalized attention. The company maintains a strong international affiliation with Carlson Wagonlit Travel (CWT) and has been part of the CWT network since 1995. Through this partnership, Rajah Travel has enhanced its ticketing capabilities and expanded its reach to global and regional clients, providing broader travel solutions and services.

Role Description

The Documentation Specialist is a full-time, on-site role based in Makati, responsible for creating, organizing, and maintaining accurate documentation related to travel services, internal processes, and client accounts. This role involves preparing and updating standard operating procedures, service guides, and technical documents to support both front-line and back-office teams. The Documentation Specialist reviews existing records for completeness and consistency, ensures compliance with internal standards and external requirements, and collaborates with subject matter experts to clarify details. Daily tasks include editing and formatting documents, managing document repositories, tracking revisions, and responding to documentation requests from colleagues and management. The role also supports continuous improvement initiatives by identifying gaps in documentation and recommending updates or new materials.

Qualifications

• Candidates should possess strong skills in Documentation and Technical Documentation, with the ability to create clear, structured, and user-friendly materials.
• Candidates should possess experience in Clinical Documentation where applicable, ensuring accuracy and adherence to relevant standards and guidelines.
• Candidates should possess proficiency in Technical Writing, including the ability to translate complex information into straightforward content for diverse audiences.
• Candidates should possess solid Analytical Skills to review data, identify inconsistencies, and improve the quality and reliability of documentation.
• Candidates should possess excellent written and verbal communication skills, strong attention to detail, and the ability to work collaboratively across teams.
• Experience with document management systems, version control, and basic office productivity tools (e.g., word processing, spreadsheets) is beneficial.
• A bachelor's degree in Communications, Technical Writing, Information Management, or a related field is preferred, along with prior experience in documentation or administrative roles.