Documentation Specialist

Secure Visa Consulting, Inc.; Makati; On-site; PHP 334,800 - 535,680; Full time

Benefits offered by this job

HMO

Work from Home

Birthday Leave

Maternity & Paternity Leave

Vacation Leave

Anniversary Gifts

Office Parties

Company Equipment

Job summary

Secure Visa Consulting, Inc. in Makati is seeking a dedicated Client Services Associate to join our hybrid team. The role requires 1–3 years of experience, a bachelor’s degree, and a focus on delivering accurate visa guidance and responsive support to clients.

You will manage large volumes of emails and virtual meetings, build trust with client accounts, and ensure compliant handling of school registrations and visa processes while maintaining records and following company policies.

Qualifications

• Minimum 1 year of relevant experience in client services or immigration support.
• Experience handling large volumes of emails and client meetings.
• Knowledge of school registration and visa processes.
• Ability to communicate clearly and build client trust.
• Familiar with policy compliance and record keeping.

Responsibilities

• Manage large amounts of emails and client-facing virtual meetings.
• Retain clients and assess customer needs to achieve satisfaction.
• Build sustainable relationships with accounts via open communication.
• Provide accurate visa information using proper tools and policies.
• Handle complaints and provide timely solutions; follow up.
• Keep records of customer interactions and file documents.
• Follow communication procedures and policies.
• Take the extra mile to engage customers.

Skills

Documentation

School Registration

Visa Processing

Customer Support

Communication

Education

Bachelor

Job description

Hybrid - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Medical Reimbursement

Employee Recognition and Rewards

Anniversary Gifts, Employee Recognition Program

Government Mandated Benefits

Insurance Health & Wellness

HMO

Others

Company Social Events, Office Parties

Company Equipment

Professional Development

Professional Development

Birthday Leave, Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Work-Life Balance

Work from Home

Responsibilities

• Manage large amounts of emails and client facing virtual meetings
• Retain clients; Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools and immigration/visa policies
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills/Experience (min. 1 year)

• Documentation Gathering, Review and Compliance of School Registration and Visa
• Processing Preliminary Preparations
• Discuss about School registration – Process and Strategic Activities
• Proven customer support experience or experience as a Client Service Representative
• High prefer conversant, outspoken, and communicative