Assistant Dispatcher

SF Express Philippines Inc.; Santa Rosa; On-site; PHP 201,000 - 312,000; Full time

Job summary

SF Express Philippines Inc. in Laguna is seeking an Assistant Dispatcher to support transport operations, dispatch coordination, vehicle monitoring, booking management, and delivery tracking.

You will work on-site with the dispatch team, learn cross-functional transport processes, and handle emails, data entry, and reports during peak periods.

Qualifications

• Good communication and coordination skills.

Responsibilities

• Assist the dispatch team in monitoring daily bookings, truck assignments, pickups, and deliveries.

Skills

Communication

Coordination

Attention to detail

Organized

Proactive

Education

2–4 year course

Tools

Microsoft Excel

Google Sheets

Job description

Key Responsibilities

• Assist the dispatch team in monitoring daily bookings, truck assignments, pickups, and deliveries.

• Monitor incoming booking requests and coordinate with the dispatch team regarding vehicle availability and booking requirements.

• Assist in checking and updating truck availability and vehicle assignments.

• Coordinate with clients, drivers, vendors, warehouse personnel, and internal teams regarding bookings, delivery schedules, and operational concerns.

• Assist in responding to client emails, messages, and booking-related inquiries.

• Monitor the status of bookings from pickup through delivery completion.

• Follow up on pending bookings, pullouts, deliveries, and required operational updates.

• Immediately report or escalat unavailable vehicles, delayed deliveries, problematic bookings, and other operational concerns to the assigned Dispatcher or Supervisor.

• Update and maintain Google Sheets, monitoring files, and other operational records accurately and on time.

• Ensure that booking and delivery information is properly documented for monitoring and reporting.

• Assist in preparing daily operational reports and other dispatch-related reports.

• Support the team in handling emails, messages, data entry, and other administrative tasks related to transport operations.

• Assist the dispatch team during peak periods when multiple bookings, delivery updates, and client concerns need to be handled simultaneously.

• Learn basic processes of other transport functions and provide backup support during employee leave, absence, or vacancy.

• Perform other related duties that may be assigned by the Transport Supervisor or Manager.

Qualifications

• Graduate of any 2–4 year course, preferably Business Administration, Logistics, Supply Chain Management, Transportation Management, or a related field.

• Fresh graduates are welcome to apply.

• Experience in dispatch, logistics, transportation, or customer service is an advantage but not required.

• Basic knowledge of Microsoft Excel and/or Google Sheets.

• Good communication and coordination skills.

• Strong attention to detail and accuracy.

• Organized and able to manage multiple tasks and priorities.

• Proactive in following up on pending tasks and operational concerns.

• Willing to learn transport, dispatch, and logistics processes.

• Willing to be cross-trained in different transport functions.

• Able to work independently while coordinating effectively with the team.

• Willing to work on-site

What You Can Expect

The Assistant Dispatcher will have the opportunity to gain hands‑on experience in transport operations, dispatch coordination, vehicle monitoring, booking management, delivery monitoring, and logistics processes. The position will also be exposed to different transport functions through cross‑training, allowing the employee to develop into a multi‑skilled transport operations support resource.