Call Handling Virtual Assistant

VA Masters; Sipi; On-site; PHP 240,000 - 320,000; Full time

Job summary

VA Masters is seeking a dependable Dispatcher/Admin Support Specialist to be the front-line contact for incoming service calls. The role coordinates with field drivers, manages call intake, and ensures smooth daily communication between customers and our team.

The right candidate communicates clearly, quickly learns our systems and scripts, and presents the company professionally on every call. This position offers hands-on training and room to grow as the team expands.

Qualifications

• Time spent with dispatch or field service management software.
• Strong phone communication skills with clear, professional English.
• Capacity to pick up and work from structured call scripts quickly.
• At ease coordinating with field-based team members in real time.
• Dependable, precise, and able to work solo.
• Strong communication skills, both written and verbal.

Responsibilities

• Pick up and handle incoming phone calls from customers requesting service.
• Coordinate and speak directly with field drivers about job assignments and status updates.
• Log and track service requests through our dispatch software.
• Work from supplied scripts so customer interactions stay steady and professional.
• Watch and handle service requests arriving through partner network platforms.
• Keep accurate records of calls and jobs in our tracking system.
• Give customers timely updates on service status and timing.
• Escalate urgent or complex issues appropriately.

Skills

Dispatch/field service software

Phone communication

Structured call scripts

Coordinate with field team

Dependable and precise

Written and verbal communication

Tools

Salesforce CRM

Job description

Job Summary:

We're delighted to be adding a dependable and detail-oriented Dispatcher/Admin Support Specialist to serve as the front-line point of contact for incoming service calls. The post takes in coordinating with field drivers, looking after call intake, and keeping daily communication between customers and our team running smoothly. The right person is a strong communicator who can pick up our systems and scripts quickly and represent our company professionally on every call.

Key Responsibilities:

• Pick up and handle incoming phone calls from customers requesting service




• Coordinate and speak directly with field drivers about job assignments and status updates




• Log and track service requests through our dispatch software




• Work from supplied scripts so customer interactions stay steady and professional




• Watch and handle service requests arriving through partner network platforms




• Keep accurate records of calls and jobs in our tracking system




• Give customers timely updates on service status and timing




• Escalate urgent or complex issues appropriately

Mandatory Skills:

• Time spent with dispatch or field service management software




• Strong phone communication skills with clear, professional English




• Capacity to pick up and work from structured call scripts quickly




• At ease coordinating with field-based team members in real time




• Dependable, precise, and able to work solo




• Strong communication skills, both written and verbal

Preferred Skills:

• Time spent with CRM platforms such as Salesforce




• Footing in roadside assistance, logistics, or dispatch-related industries




• Familiarity with VoIP phone systems




• Record of working night or evening shifts

Why Join Us:

This is a strong chance to join a growing team and take hold of a front-line customer service post with real impact. You'll get hands‑on training to reach full speed quickly, and there's strong potential for the post to widen as the team grows.