Dispatch Service Coordinator (Preferably with BPO Technical Support Experience)

Identiti International, Inc.; Philippines; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

HMO coverage

Professional growth opportunities

Job summary

Identiti International, Inc. is seeking a Dispatch Service Coordinator to manage field technician dispatching from the Makati office on a night-shift schedule. The role ensures service requests are fulfilled promptly, and clients receive exceptional support.

The successful candidate will coordinate schedules, maintain accurate work orders, and collaborate with clients, technicians, and internal teams to minimize disruptions while upholding SLAs and high service standards.

Qualifications

• Bachelor's degree or equivalent work experience.
• Proven dispatching/scheduling experience with strong communication.
• Proficient in Microsoft Office; familiarity with CRM/dispatch platforms preferred.

Responsibilities

• Coordinate and dispatch field technicians based on work orders, availability, and client needs.
• Monitor schedules to meet SLAs and ensure timely service completion.
• Serve as primary communication link between clients, technicians, vendors, and internal teams.

Skills

Dispatching experience

Communication

Organizational skills

CRM platforms

Education

Bachelor's degree or equivalent

Tools

Salesforce

ServiceChannel

Job description

We're Hiring: Dispatch Service Coordinator

Setup/ Work Location: Full Onsite | Makati Office
Schedule: Night Shift (US Business Hours)
Employment Status: Full-Time, Probationary to Regular Employment
No. of Hiring: 5

Are you a highly organized professional who thrives in a fast-paced environment? Do you enjoy coordinating schedules, solving operational challenges, and working with people across different teams? If so, we'd love to meet you!

As a Dispatch Service Coordinator, you will play a critical role in ensuring our field technicians are dispatched efficiently, service requests are completed on time, and our clients receive exceptional support every step of the way.

What You'll Do

• Coordinate and dispatch field technicians based on work orders, technician availability, location, service priority, and client requirements.

• Monitor technician schedules to ensure timely completion of service requests and adherence to service level agreements (SLAs).

• Serve as the primary point of communication between clients, technicians, vendors, and internal teams by providing timely updates and resolving scheduling concerns.

• Create, update, and maintain accurate work orders and service records.

• Proactively identify scheduling conflicts and operational issues, and coordinate effective solutions to minimize service disruptions.

• Deliver exceptional customer service through professional, responsive, and solution-oriented communication.
  

What We're Looking For

• Bachelor's degree in any field or equivalent relevant work experience.

• Proven experience in dispatching and scheduling field technicians, or a similar operations role.

• Excellent communication, coordination, and negotiation skills with the ability to work effectively with clients, technicians, vendors, and internal teams.

• Strong organizational, multitasking, and problem-solving skills in a fast-paced environment.

• Proficient in Microsoft Office; experience with Salesforce, ServiceChannel, or other CRM/dispatching platforms is an advantage.

• Work-from-Home / Backup System Requirements:

  • Processor: Intel Core i5, i7, or equivalent

  • Memory: 16 GB RAM

  • Internet: Minimum 100 Mbps personal connection

  • Peripherals: Functional webcam and noise cancelling headset

• Willing to work onsite in our Makati Office on a night shift (US business hours).

What We Offer

• Competitive salary package and benefits commensurate with your experience.

• Comprehensive health and wellness benefits (HMO coverage for you and your family).

• Opportunities for professional growth within an international framework.
  

About Identiti International

Identiti is a global leader in brand implementation, specializing in custom signage, branded environments, and facility solutions. Founded in 1991 and headquartered in Hoffman Estates, Illinois, USA, Identiti has earned the trust of nationally and globally recognized brands through its commitment to quality, innovation, and exceptional customer service.

Identiti International Inc. is the Philippines-based shared services organization supporting Identiti's global operations. With offices in Makati and Cebu, our teams work closely with colleagues, clients, vendors, and field technicians across different regions, helping deliver seamless service and operational excellence worldwide.

At Identiti, our people are our greatest strength. We foster a collaborative, inclusive, and high-performing culture where teamwork, accountability, innovation, and continuous learning are valued. Recognized as a Best Place to Work in the US, we are committed to creating an environment where every employee is empowered to grow, make an impact, and build a rewarding career.

Learn more about us by visiting https://www.identiti.net.