Dispatch Coordinator

Cs Outsource; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Cs Outsource is seeking an experienced Fusion Dispatch Coordinator to manage the scheduling and dispatching of service technicians in HVAC, refrigeration, electrical, and plumbing. The role focuses on optimizing technician routes, prioritizing urgent requests, and ensuring timely updates to customers and work orders.

You will coordinate 24/7 service operations, including emergency dispatch, and leverage Fusion to streamline field activities.

Qualifications

• Experience coordinating residential and commercial service projects.
• Dispatching experience in HVAC, refrigeration, plumbing, electrical, or similar field service.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Comfortable working in a 24/7 service environment.
• High attention to detail and ability to perform under pressure.

Responsibilities

• Coordinate and dispatch HVAC, refrigeration, electrical, and plumbing technicians using Fusion.
• Schedule emergency service calls and preventive maintenance visits.
• Monitor technician routes, job progress, and scheduling efficiency.
• Update work orders, job statuses, and customer records.
• Communicate with customers regarding appointments and service updates.
• Coordinate with field technicians to ensure timely job completion.
• Prioritize urgent requests while maintaining efficient daily operations.
• Support 24/7 service coverage by managing after-hours and emergency dispatch needs.

Skills

Coordination

Multitasking

Communication

Problem-solving

Pressure handling

Tools

Fusion software

Field service management

Job description

We are seeking an experienced Fusion Dispatch Coordinator to manage the scheduling and dispatching of HVAC, refrigeration, electrical, and plumbing service technicians. The ideal candidate has hands-on experience with Fusion, excels in a fast-paced service environment, and can efficiently coordinate emergency and scheduled service calls.

Responsibilities

• Coordinate and dispatch HVAC, refrigeration, electrical, and plumbing technicians using Fusion.
• Schedule emergency service calls and preventive maintenance visits.
• Monitor technician routes, job progress, and scheduling efficiency.
• Update work orders, job statuses, and customer records.
• Communicate with customers regarding appointments and service updates.
• Coordinate with field technicians to ensure timely job completion.
• Prioritize urgent requests while maintaining efficient daily operations.
• Support 24/7 service coverage by managing after-hours and emergency dispatch needs.

Requirements

• Experience coordinating both residential (home) and commercial service projects.
• Previous dispatching experience in HVAC, refrigeration, plumbing, electrical, or a similar field service industry.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Comfortable working in a 24/7 service environment.
• High attention to detail and ability to perform well under pressure.

Preferred Qualifications

• Experience with field service management platforms such as Fusion or similar software.
• Knowledge of service dispatch best practices and technician scheduling.
• Experience handling emergency service operations.