Director of Operations: Lead Growth & Client Excellence

TaskUs; Pampanga; On-site; PHP 900,000 - 1,600,000; Full time

Job summary

TaskUs in the Philippines is seeking a Director of Operations to lead multiple campaigns and partner with Operations Managers, Team Leaders, and staff to deliver exceptional client satisfaction. You will set targets, monitor performance, and scale operations while maintaining a People First culture.

You will drive process improvements, manage vendor relationships, and mentor leaders across departments, ensuring compliance with policies and delivering measurable growth.

Qualifications

• 4+ years in related field at Director/VP level in BPO/operations.
• Strong communication and leadership capabilities.
• Proven ability to scale operations and retain staff.
• Excellent stakeholder and vendor relationship skills.

Responsibilities

• Oversee and direct activities of multiple campaigns and programs.
• Collaborate with Operations Managers, Team Leaders, and staff to meet goals.
• Ensure compliance with company policies and procedures.
• Develop objectives and guide teams toward targets.

Skills

Leadership

Operations management

Vendor management

Communication

Analytical

Tools

Google Suite

Job description

TaskUs in the Philippines is seeking a Director of Operations to lead multiple campaigns and partner with Operations Managers, Team Leaders, and staff to deliver exceptional client satisfaction. You will set targets, monitor performance, and scale operations while maintaining a People First culture.

You will drive process improvements, manage vendor relationships, and mentor leaders across departments, ensuring compliance with policies and delivering measurable growth.