Dining Supervisor

Bizu Patisserie & Bistro; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

Bizu Patisserie & Bistro in Makati is seeking a Dining Supervisor for a full-time, on-site role. You will oversee daily dining operations, manage staff, coordinate shifts, maintain high cleanliness and service standards, and address guest inquiries to ensure exceptional experiences.

The role requires strong customer service, leadership, and knowledge of food safety in a fast-paced dining environment. Hospitality background preferred; on-site in Metro Manila.

Qualifications

• Strong customer service, complaint resolution, and guest relationship management.
• Proven ability to lead teams, schedule staff, and delegate tasks.
• Attention to detail, organization, cleanliness, and service standards.

Responsibilities

• Oversee daily dining operations and ensure high-quality service.
• Manage restaurant staff and coordinate shifts.
• Maintain cleanliness and compliance standards throughout service hours.
• Address guest inquiries and resolve issues to ensure exceptional experiences.
• Collaborate with kitchen staff to ensure efficient service flow.
• Contribute to the overall success of the restaurant.

Skills

Customer service

Complaint resolution

Guest relations

Team leadership

Education

Hospitality Management or related field

Job description

Bizu Patisserie & Bistro is a renowned restaurant in Metro Manila, celebrated for its fusion of bistro-style dishes and a vast array of exquisite French pastries and desserts. Drawing inspiration from the French word \"Bisous,\" meaning kiss, Bizu embodies gratitude, love, and creativity in every dish served. With a mission to inspire through both flavor and presentation, Bizu offers a unique dining experience to its guests. The restaurant has become a hallmark of quality and creativity in the culinary scene, delivering unforgettable moments to its customers.

Role Description

This is a full-time, on-site position for a Dining Supervisor role, located in Makati. The Dining Supervisor will oversee daily dining operations, ensuring high-quality service and exceptional customer experiences. Responsibilities include managing restaurant staff, coordinating shifts, maintaining cleanliness and compliance standards, addressing guest inquiries, and ensuring smooth service during operating hours. The role also involves collaborating with kitchen staff to ensure efficient service flow and contributing to the overall success of the restaurant.

Qualifications

• Strong skills in customer service, complaint resolution, and guest relationship management
• Proficiency in team leadership, staff scheduling, and delegation of tasks
• Attention to detail, organizational skills, and a commitment to maintaining cleanliness and service standards
• Excellent verbal communication abilities and a professional demeanor
• Experience in dining establishments, particularly in supervisory roles, is highly preferred
• Knowledge of food safety and quality standards
• Ability to adapt in a fast-paced environment and manage pressure effectively
• A degree in Hospitality Management or related field, or equivalent professional experience, is preferred