Digital Workplace Experience Consultant

Henkel Corporation; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Henkel Corporation in the Philippines seeks a Consultant, Workplace Operations to enhance the digital workplace experience for employees worldwide. You will analyze endpoint and service data, identify issues, and drive improvements in usability, security, and productivity.

Collaborating with internal teams and external providers, you will standardize processes, monitor performance, and turn insights into actionable changes that elevate employee satisfaction.

Responsibilities

• Lead the evaluation, standardization, and lifecycle management of workplace technologies and services to ensure alignment with business requirements, company standards, and strategic objectives; Support technology innovation and continuous improvement initiatives across the digital workplace environment
• Develop and enhance monitoring, analytics, reporting, dashboarding, and Digital Employee Experience (DEX) capabilities; Leverage operational and endpoint insights to drive data-based decisions and improve service transparency
• Drive service optimization, automation opportunities, and operational excellence by identifying trends, issues, and improvement opportunities; Collaborate with cross-functional teams to enhance user experience, service quality, and overall efficiency
• Partner with business stakeholders, cybersecurity teams, vendors, and service providers to ensure workplace solutions meet usability, security, compliance, and productivity requirements; Act as a trusted advisor representing the needs of employees and end users
• Manage provider and partner performance, ensuring effective service delivery and continuous operational improvements; Foster strong stakeholder relationships to drive service excellence and achieve business outcome

Job description

Henkel Corporation in the Philippines seeks a Consultant, Workplace Operations to enhance the digital workplace experience for employees worldwide. You will analyze endpoint and service data, identify issues, and drive improvements in usability, security, and productivity.

Collaborating with internal teams and external providers, you will standardize processes, monitor performance, and turn insights into actionable changes that elevate employee satisfaction.