Process Digitalization & Technology Enablement Lead

Globe Telecom; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Globe Telecom in Metro Manila is looking for a Process Digitalization & Technology Enablement Lead to spearhead the transition to a digital-first, data-driven environment. This role entails overseeing the integration of technology into enterprise processes, enhancing operational efficiency and customer experience.

The successful candidate will design frameworks and tools for automation, lead capability building initiatives, and ensure that technology adoption delivers measurable business value. Strong analytical and technology integration skills are essential.

Qualifications

• Expertise in technology integration and digital-first processes.
• Experience with managing enterprise-wide automation and AI initiatives.
• Strong analytical skills with emphasis on data-driven decision-making.

Responsibilities

• Champion the integration of technology and analytics into process design.
• Oversee usability and accessibility of process tools across the organization.
• Establish pathways for responsible use of AI and automation.

Skills

Technology integration

Digital process design

Automation

AI knowledge

Data analytics

Education

Bachelor's degree in a relevant field

Additional certifications in Digital Transformation or AI

Tools

BPM platforms

Process mining dashboards

Automation tools

Job description

Overview

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

The Process Digitalization & Technology Enablement Lead is responsible for accelerating Globe’s shift from manual, human-dependent operations to digital-first, data-driven processes. This role ensures that process excellence is powered and sustained by technology through the management of enterprise-wide process tools, automation, AI, and process mining capabilities. The position serves as the strategic bridge between Process Governance & Enablement, Information Systems Group (ISG), and business process owners, ensuring that technology adoption translates into measurable business value, efficiency, and enhanced customer experience.

Key Mandate

To enable and sustain process excellence through technology, by:

• Champion Globe’s digital-first process ecosystem by integrating technology, automation, and analytics into enterprise process design and execution.
• Empowering process owners and PEG team to leverage existing digital tools, platforms, and analytics effectively.
• Embedding technology as a core enabler of process governance, standardization, and compliance.
• Driving the enterprise adoption of automation, process mining, and AI-enablement practices.
• Partnering with IT, Enterprise Architecture, and business units to future-proof processes to be digital-first, data-driven, and AI-ready.
• Promote awareness and enablement to build a culture that embraces digital enablement and process innovation.

Core Responsibilities & Deliverables

• Enablement of Process Governance & Automation
  • Design and institutionalize enablement frameworks, toolkits, and playbooks that equip process owners to embed digital capabilities — including automation, analytics, and dashboards — into their governance routines.
  • Ensure that process standards, ownership, and compliance mechanisms are digitally enabled and sustained through tools such as process repositories, automated workflows, and audit trails.
  • Partner with the Governance & Standards team to align and reinforce governance frameworks, KPIs, and performance tracking through digital platforms.
  • Oversee the usability, accessibility, and integration of process tools in daily operations to drive consistent adoption.
  • Monitor, measure, and report adoption, utilization, and user satisfaction across process owners and practitioners, providing insights for continuous improvement.
• Digital Platform Stewardship
  • Act as the functional owner and steward of enterprise process tools (e.g., process repositories, BPM platforms, process mining dashboards).
  • Partner with ISG to maintain fit-for-purpose, user-friendly, and integrated process management platforms.
  • Monitor adoption, feedback, and effectiveness, providing insights and recommendations for improvement.
• Automation, AI & Data Enablement
  • Establish enablement pathways for process owners to identify and use automation and AI responsibly and effectively working together with ISG, IAG and EDS Teams
  • Drive the integration of data-driven decision-making into process design and management.
  • Build enterprise readiness for AI-enabled process improvement (e.g., predictive insights, intelligent routing, NLP-based workflows).
• Digital Foresight & Innovation Partnership
  • Continuously scan for emerging technologies (AI, machine learning, digital twins, low-code platforms) that can simplify, accelerate, or elevate process performance.
  • Partner with ISG, Innovation, and business groups to pilot and evaluate new tools that support process governance and agility.
  • Curate and share best practices, case studies, and digital innovation insights with the process community.
• Capability Building & Adoption
  • Develop and execute enablement programs to build digital fluency among process practitioners and owners.
  • Lead change management and communication efforts to embed digital-first behaviors in process work.
  • Create and maintain playbooks, FAQs, and e-learning modules to accelerate tool adoption and self-sufficiency.

Key Deliverables

• Enterprise Process Repository & BPM Suite actively used by process owners and governance teams.
• Automation & AI Enablement Playbook for process owners.
• Process Mining Dashboards providing actionable insights.
• Technology-Enabled Governance Framework linking standards, KPIs, and compliance tracking.
• Annual Digitalization Scanning Report for the enterprise and business units.
• Capability Development Curriculum on digital and data enablement for process practitioners.

Success Metrics / KPIs

• % of process owners actively using process tools and dashboards.
• Increase in automation and digitization maturity across business units.
• % of governance KPIs and compliance checks digitally enabled.
• % of process practitioners certified or trained in digital enablement.
• Measurable improvements in efficiency, compliance, and agility.
• Year-on-year growth in process maturity and data readiness indices.
• Adoption and satisfaction rates of process platforms and enablers.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.