Digital Media Operations Specialist

RSD Human Resource Management Consultancy; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A professional HR consultancy in the Philippines is seeking an entry-level customer service representative to provide exceptional support across various communication channels. Candidates should possess a high school diploma and strong English proficiency. Responsibilities include assisting customers with inquiries and issues, maintaining accurate records of interactions, and collaborating with team members to enhance service delivery. The ideal candidate should be a team player with a positive attitude, ready to work flexible hours.

Qualifications

• Strong English proficiency is important for effective communication.
• Excellent interpersonal skills to assist customers effectively.
• A positive attitude and ability to work with a team.

Responsibilities

• Provide exceptional customer service across various communication channels.
• Assist customers with inquiries, issues, and product information.
• Collaborate with team members to improve customer experience.

Skills

Strong English language proficiency

Excellent interpersonal skills

Team player with a positive attitude

Education

High school diploma or equivalent

Job description

Description

• Provide exceptional customer service across various communication channels.
• Assist customers with inquiries, issues, and product information.
• Collaborate with team members to improve customer experience and service delivery.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to the appropriate departments.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong English language proficiency.
• Skills and Competencies: Excellent interpersonal skills.
• Qualities and Traits: Team player with a positive attitude.
• Responsibilities and Duties: Ability to work flexible hours, including evenings and weekends.