Digital HR Professional

Promotional Partners Group Limited; Pateros; On-site; PHP 1,116,000 - 2,009,000; Full time

Benefits offered by this job

International environment in Manila

Learning opportunities in HR systems

Collaborative cross-functional teams

Job summary

Partners Group, a global private markets investment manager, is seeking a Digital HR Specialist to join the Digital HR team in Manila. You will manage HR systems, support users globally, and drive operational efficiency in HR projects.

The role acts as SME across SAP SuccessFactors modules, ServiceNow HR Service Delivery, and learning to apply AI tools for HR operations, reporting, and knowledge discovery. Collaborate with HR, IT, and global stakeholders to deliver compliant, scalable solutions

Qualifications

• Bachelor’s degree in HR, Business Admin, IT, or related field.
• 5+ years of HRIS experience, especially SAP SuccessFactors modules.
• Hands-on ServiceNow HR Service Delivery experience.
• At least one SAP SuccessFactors certification.
• Strong customer-service mindset and employee experience focus.
• Agile, proactive and eager to learn new HR systems.

Responsibilities

• Act as SME in two or more SAP SuccessFactors modules.
• Provide first- and second-level HR case support.
• Perform root cause analysis for recurring issues.
• Coordinate system releases, UAT, and testing.
• Maintain system security, data integrity, and audit controls.
• Create and maintain user guides and SOPs.
• Collaborate with HR, IT, and global stakeholders.
• Apply AI tools to support HR operations, reporting, and knowledge discovery.

Skills

HRIS expertise

SAP SuccessFactors

HR Service Delivery

English communication

Confluence/SharePoint

Data analytics

Education

Bachelor’s degree in HR/Business/IT/Data Analytics

Tools

SAP SuccessFactors modules

ServiceNow HR Service Delivery

Confluence

SharePoint

Job description

Digital HR Professional

Taguig, PH

We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 185 billion in assets under management and around 2,000 professionals across 24offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.

What it's about

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.

We are looking for aDigital HR Specialistto join our dynamic Digital HR team. In this role, you will help manage HR systems and support users across Partners Group globally. You will play a key role in enhancing operational efficiency, supporting business‑critical HR initiatives, and ensuring the successful delivery of HR projects.

This role will support and continuously improve the organization’s HR technology and digital enablement landscape. The role acts as a subject matter expert across multiple HR systems, digital knowledge platforms, and emerging AI tools, ensuring stable operations, compliant configurations, effective knowledge sharing, and a strong employee experience.

Main Responsibilities

• Act as a subject matter expert in two or moreSAP SuccessFactors modules
• Provide first‑and second‑level support, managing standard and complex HR cases, escalations, and service requests.
• Perform root cause analysisto resolve recurring issues and prevent future incidents.
• Ensure adherence to SLA response, resolution, and lifecycle targetsand support service performance improvements.
• Assess, challenge, and translate functional and technical change requestsinto scalable and compliant solutions.
• Plan and coordinate system releases, upgrades, UAT, regression testing, and post‑release validation.
• Coordinate with IT teams and external vendorsto manage integrations, enhancements, and defect resolution.
• Maintain system stability, security, data integrity, and compliance, including roles, permissions, authorizations, and audit controls.
• Create, review, and maintain documentation and knowledge assets, including user guides, SOPs, configuration workbooks, UAT scripts, KB articles, handover documents, audit narratives, and data dictionaries.
• Manage and maintain digital knowledge platforms, including Confluence and Sharepoint.
• Apply AI tools(Microsoft Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery.
• Monitor case trends, ticket patterns, auto‑alerts, and service metrics to identify risks and improvement opportunities.
• Collaborate with HR, IT, Talent Acquisition, and global stakeholders, translating technical concepts into clear business language.
• Contribute to continuous improvement, digital innovation, and operational excellence initiatives.

What we expect

• Bachelor’s degree in Human Resources, Business Administration, Information Technology, Data Analytics, or a related field preferred
• At least5 years of relevant experiencein HRIS specifically in SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Comepnsatio, Reporting and Learning)
• Proven experience withServiceNow HR Service Deliveryis required, including hands‑on expertise in HR case management, workflow configuration, knowledge articles, and employee service delivery processes
• At least oneSAP SuccessFactors certificationis required; additional HRIS or ServiceNow certifications are a strong advantage
• Strong customer-service mindset with a deep focus on employee experience, operational excellence, and continuous improvement
• Agile, proactive, and eager to learn new HR systems and obtain further certifications
• Strong written and verbal communication skills inEnglish
• Proficiency inMicrosoft Office applications, including Word, Excel, and PowerPoint
• Flexibility to work alternative schedules or shifts, as needed

What we offer

Partners Group combines the scale of a global private equity firm with the pace, energy, and flat structure of a start‑up. You'll have real ownership and room to make an impact fast, without layers getting in your way.

• A fast‑paced, entrepreneurial, and international working environment in Manila
• Close collaboration with global and cross‑functional teams
• Excellent learning opportunities in HR systems and professional development
• Broad exposure to Partners Group and the private markets industry
• Competitive salary and benefits package