Digital HR Specialist

Promotional Partners Group Limited; Pateros; On-site; PHP 1,116,000 - 2,009,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Partners Group is seeking a Digital HR Specialist to support and enhance HR technology across the global business from Manila. The role focuses on managing HR systems, optimizing employee experience, and delivering HR projects with a strong emphasis on SAP SuccessFactors and HRIS excellence.

You will collaborate with HR, IT, Talent Acquisition, and global stakeholders to translate technical concepts into actionable business language while leveraging AI tools to improve HR operations and

Qualifications

• 5+ years of HRIS experience with SAP SF modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Reporting).
• Hands-on expertise with ServiceNow HR Service Delivery and HR case management.
• Strong knowledge of HR data governance, security, and analytics.

Responsibilities

• Act as SME across SAP SF modules and two or more HRIS platforms.
• Provide first- and second-level HRIS support, handle escalations and service requests.
• Plan releases, upgrades, UAT, and post-release validation with IT and vendors.
• Maintain system stability, security, data integrity, and audit controls.
• Create and maintain user guides, SOPs, KBs, and data dictionaries.

Skills

SAP SF Modules

HRIS

ServiceNow HRSD

HR analytics

AI tools

English proficiency

Education

Bachelor's degree in HR/Business IT or related field

Tools

Confluence

SharePoint

Microsoft Copilot

ChatGPT

Job description

Digital HR Specialist

Taguig, PH

We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 185 billion in assets under management and around 2,000 professionals across 24offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.

What it's about

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.

We are looking for a Digital HR Specialist to join our dynamic Digital HR team. In this role, you will help manage HR systems and support users across Partners Group globally. You will play a key role in enhancing operational efficiency, supporting business-critical HR initiatives, and ensuring the successful delivery of HR projects.

This role will support and continuously improve the organization’s HR technology and digital enablement landscape. The role acts as a subject matter expert across multiple HR systems, digital knowledge platforms, and emerging AI tools, ensuring stable operations, compliant configurations, effective knowledge sharing, and a strong employee experience.

Main Responsibilities

• Act as a subject matter expert in two or moreSAP SuccessFactors modules
• Provide first‑and second‑level support, managing standard and complex HR cases, escalations, and service requests.
• Perform root cause analysisto resolve recurring issues and prevent future incidents.
• Ensure adherence to SLA response, resolution, and lifecycle targetsand support service performance improvements.
• Assess, challenge, and translate functional and technical change requestsinto scalable and compliant solutions.
• Plan and coordinate system releases, upgrades, UAT, regression testing, and post‑release validation.
• Coordinate with IT teams and external vendorsto manage integrations, enhancements, and defect resolution.
• Maintain system stability, security, data integrity, and compliance, including roles, permissions, authorizations, and audit controls.
• Create, review, and maintain documentation and knowledge assets, including user guides, SOPs, configuration workbooks, UAT scripts, KB articles, handover documents, audit narratives, and data dictionaries.
• Manage and maintain digital knowledge platforms, including Confluence and Sharepoint.
• Apply AI tools(Microsoft Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery.
• Monitor case trends, ticket patterns, auto‑alerts, and service metrics to identify risks and improvement opportunities.
• Collaborate with HR, IT, Talent Acquisition, and global stakeholders, translating technical concepts into clear business language.
• Contribute to continuous improvement, digital innovation, and operational excellence initiatives.

What we expect

• Bachelor’s degree inHuman Resources, Business Administration, Information Technology, Data Analytics, or a related field preferred
• At least5 years of relevant experiencein HRIS specifically in SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Comepnsatio, Reporting and Learning)
• Proven experience withServiceNow HR Service Deliveryis required, including hands‑on expertise in HR case management, workflow configuration, knowledge articles, and employee service delivery processes
• At least oneSAP SuccessFactors certificationis required; additional HRIS or ServiceNow certifications are a strong advantage
• Strong customer-service mindset with a deep focus on employee experience, operational excellence, and continuous improvement
• Agile, proactive, and eager to learn new HR systems and obtain further certifications
• Strong written and verbal communication skills inEnglish
• Proficiency inMicrosoft Office applications, including Word, Excel, and PowerPoint
• Flexibility to work alternative schedules or shifts, as needed

What we offer

• A fast-paced, entrepreneurial, and international working environment in Manila
• Close collaboration with global and cross-functional teams
• Excellent learning opportunities in HR systems and professional development
• Broad exposure to Partners Group and the private markets industry
• Competitive salary and benefits package

www.partnersgroup.com

Please be aware, fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at @partnersgroup.com