Digital Building Support Engineer

CoDev Philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

CoDev Philippines seeks a Digital Building Support Engineer to provide expert technical support for our smart building platform, diagnosing and resolving complex issues in data ingestion, connectivity, and platform functionality to help clients optimize operations.

The role requires a strong BAS background, experience with network protocols (BACnet IP/MSTP, Modbus, OPC UA, MQTT), and cloud‑based SaaS platforms, plus excellent analytical and troubleshooting skills.

Qualifications

• Bachelor's degree in Engineering or related field.
• Minimum 2 years in technical support, field service, or help desk roles.
• Experience with BAS analytics platforms or enterprise‑level SaaS is desirable.
• Vendor BAS certifications or ITIL/CompTIA or cloud certifications are a plus.

Responsibilities

• Subject Matter Expert in advanced-tier technical support to customers via various channels, resolving escalated inquiries and critical issues.
• Independently diagnose and troubleshoot complex problems related to data ingestion, processing, and connectivity from diverse BAS and smart building sensors.
• Manage and investigate platform functionality issues, data discrepancies, and performance anomalies within the software.
• Interpret complex data insights and optimize system configurations for maximum efficiency and prioritization.
• Collaborate with Digital Building Engineers, Integration Engineers, and Software Development teams to elevate and prevent recurring issues, performing root‑cause analysis.
• Contribute to the technical knowledge base with solutions, troubleshooting guides, and best practices.
• Facilitate remote diagnostics and assist with complex data connection configurations at customer sites.
• Provide feedback to product and engineering teams to drive platform improvements.
• Stay updated on platform updates and cutting‑edge practices in smart building tech, data analytics, and troubleshooting.

Skills

Building Automation

BAS Connectivity

Network Protocols

Cloud SaaS

Data Analytics

Troubleshooting

Schematic Interpretation

Education

Bachelor's degree in Engineering or related field

ITIL/Certifications (preferred)

Job description

The Digital Building Support Engineer will provide technical support and expertise to customers

utilizing the smart building intelligence platform. This senior role involves independently diagnosing, troubleshooting, and resolving complex technical issues related to

data integration, system connectivity, platform functionality, and sophisticated insights

interpretation. The Engineer acts as a subject matter expert, ensuring that managers can fully

leverage the platform to identify inefficiencies, enhance system reliability, and

significantly reduce operational costs through advanced technical resolutions.

Duties/Responsibilities:

Subject Matter Expert in advanced-tier technical support to the client's customers via various channels, resolving escalated inquiries and critical issues.

Independently diagnoses and troubleshoots complex problems related to data ingestion, processing, and connectivity from diverse Building Automation Systems (BAS) and smart building sensors.

Manages and investigates deep-level platform functionality issues, intricate data discrepancies, and performance anomalies within the software.

Subject Matter Expert in advanced platform utilization, interpreting complex data insights, and optimizing system configurations for maximum operational efficiency and task prioritization.

Collaborates extensively with Digital Building Engineers, Integration Engineers, and Software Development teams to elevate, resolve, and prevent recurring complex technical issues, performing root cause analysis.

Contributes significantly to the development and enhancement of the technical knowledge base, creating solutions articles, advanced troubleshooting guides, and best practices documentation.

Facilitates in-depth remote diagnostics and assists with complex data connection configurations and system optimizations for customer sites.

Provides critical feedback to product and engineering teams based on recurring support trends and complex technical challenges to drive platform improvements.

Subject Matter Expert in platform updates, new features, and cutting‑edge practices in smart building technology, data analytics, and advanced troubleshooting.

Performs additional duties as assigned.

Skills and Abilities:

Expert knowledge of Building Automation Systems (BAS), complex HVAC systems, building controls, and smart building technologies.

Advanced proficiency in diagnosing and resolving technical issues related to data connectivity, network protocols (e.g., BACnet IP/MSTP, Modbus, OPC UA, MQTT), and cloud‑based SaaS platforms.

Exceptional analytical and problem‑solving skills to perform deep dives into complex technical and data‑related challenges in real‑world building environments.

Ability to interpret and analyze complex technical documentation, schematics, and system architectures.

Education and Experience:

Minimum required Educational Degree: Bachelor's degree in Engineering (Mechanical, Electrical, Computer), Computer Science, Information Technology, or a closely related technical field.

2+ years of direct experience in technical support, field service, or a help desk role.

Experience with building analytics platforms or enterprise‑level SaaS solutions is highly desirable.

Certification in specific BAS vendor certifications, ITIL Expert, CompTIA Network+, relevant cloud platform support certifications is a plus.