Solution Support Engineer

SL Temps; Makati; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading technology service company is seeking a Solution Support Engineer in Makati. The role involves providing technical support and product guidance to clients and partners, troubleshooting various issues, and conducting technical training. Candidates should have a 4-year degree in a related field and 1-2 years of experience in IT. Proficiency in languages such as XML, HTML, JavaScript, and SQL is essential, along with strong communication skills.

Qualifications

• 1-2 years related work experience in IT or software development.
• Knowledge of computer-based business packages.
• A broad range of technical computer skills.

Responsibilities

• Provide technical support and product guidance.
• Implement installation and configuration activities.
• Respond promptly to requests from authorized personnel.
• Analyze and test alternative equipment and software.
• Conduct technical product training to clients.

Skills

Technical proficiency in XML

Technical proficiency in HTML

Technical proficiency in JavaScript

Technical proficiency in SQL

Good written and oral communication skills

Education

4 years related course in IT or software development

Job description

Purpose of the Job:

The Solution Support Engineer is responsible for providing technical support and product guidance to customers, partners, and others who are involved in developing the Business Solution platform. Must be technically proficient in various computer languages such as but not limited to XML, HTML, JavaScript, and SQL. And will be responsible for troubleshooting, root cause analysis and business resolution and active maintenance consultancy.

Duties and Responsibilities:

1. Implementation activities such as installation, configuration and comprehensive documentation
2. Perform preventive maintenance activities
3. Maintain daily activities of all the work completed or work in-process
4. Responds promptly to all requests made by authorized personnel in other departments who seek to utilize data processing or BSSC services.
5. Ensure quality of service is rendered to all clients of CTI.
6. Analyze and test alternative/new equipment/products, software configurations and recommend appropriate alternatives to supervisor.
7. Ensure quality, productivity, cost effectiveness, and promptness of all BSSC services.
8. Accountable for accuracy and documentation of output results/data.
9. Attend job orders assigned by superiors or requested by sales personnel and CTI clients especially.
10. Implement solutions to the client based on BSSC/company service standard or contract agreement.
11. Conduct seminars or technical product training to clients, sales, pre-sales engineers and other technical engineers.
12. Accept other associated responsibilities and projects as the need arises or as assigned.

Job Specification:

Educational Qualifications: 4 years related course in IT, software development, hardware, or any computer courses

Work Experience: 1-2 years related work experience.

Skills: Relevant technical qualifications, at least 1-2 years experience of operating computer systems, knowledge of computer-based business packages, a broad range of technical computer skills, knowledge of the different industry and corporate settings may be required, good written and oral communication skills

Service Categories:

• Server and Storage Solutions
• Virtualization, Optimization Solutions
• Desktop, Antivirus and Peripherals
• Messaging and Disaster Recovery Solutions
• Infrastructure Solutions
• Web and Database Solutions
• Research and Development
• Business Solutions Support Services
• AutoDesk, 3D and Adobe Solutions