Digital Advertising Support Pro (AdWords & Analytics)

Google Operations Center; Taguig; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive health care coverage

Free meals and snacks onsite

Job summary

Google Operations Center in the Philippines is seeking a Digital Media Senior Associate to support external products such as AdWords and Google Analytics, helping Advertisers optimize campaigns and measure ROI.

You will receive consultations from internal teams and clients for campaign issues, maintain clear communication, and contribute to data-driven improvements while delivering consistent, high-quality service.

Qualifications

• Excellent written and verbal communication skills.
• 2–4 years of customer support/troubleshooting with online advertising/analytics products.
• Strong customer service with decision-making in customers' best interests.
• 1–2 years supporting Adwords/Google Analytics with understanding of online ad models.
• Analytical mindset for troubleshooting and process improvements.
• Ability to work under time pressure and prioritize high volumes.

Responsibilities

• Communicate clearly in written and oral form.
• Provide prompt service to Customers and Account Managers.
• Maintain professional demeanor and protect the company image.
• Demonstrate time-management and independent work skills.
• Maintain performance metrics like quality and first contact resolution.
• Identify trends and suggest improvements.

Skills

Communication

Customer support

Analytical thinking

Troubleshooting

Time management

Advertising analytics

Tools

AdWords

Google Analytics

Job description

Google Operations Center in the Philippines is seeking a Digital Media Senior Associate to support external products such as AdWords and Google Analytics, helping Advertisers optimize campaigns and measure ROI.

You will receive consultations from internal teams and clients for campaign issues, maintain clear communication, and contribute to data-driven improvements while delivering consistent, high-quality service.