Senior Digital Advertising Support Specialist

Google Operations Center; Taguig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive health care coverage

Free meals and snacks onsite

Generous maternity and parental leave

Job summary

Google Operations Center in Taguig is looking for a Digital Media Senior Associate to provide support for their external products, such as AdWords and Analytics. The ideal candidate will have a BA/BS degree, at least two years of experience in customer support with a focus on advertising products, and excellent English communication skills. Responsibilities include troubleshooting technical issues, maintaining performance metrics, and contributing to the team environment. Benefits include competitive wages, comprehensive healthcare, and onsite meals.

Qualifications

• Minimum two years of experience in customer support/troubleshooting.
• Experience with advertising products such as AdWords and online analytics.
• Ability to contribute to team efforts and drive process improvements.

Responsibilities

• Support Account Managers with advertising technical issue resolutions.
• Provide efficient service to Customers and Account Managers.
• Troubleshoot and resolve Google Analytics Premium issues.
• Leverage media knowledge and analytical abilities to assist businesses.
• Maintain customer satisfaction and performance metrics.
• Demonstrate strong time-management and independent work skills.

Skills

Excellent written and verbal English skills

Customer support experience

Knowledge of online advertising models

Technical troubleshooting skills

Education

BA/BS degree or equivalent practical experience

Tools

HTML

JavaScript

SQL queries

Job description

Google Operations Center in Taguig is looking for a Digital Media Senior Associate to provide support for their external products, such as AdWords and Analytics. The ideal candidate will have a BA/BS degree, at least two years of experience in customer support with a focus on advertising products, and excellent English communication skills. Responsibilities include troubleshooting technical issues, maintaining performance metrics, and contributing to the team environment. Benefits include competitive wages, comprehensive healthcare, and onsite meals.