Senior Digital Advertising Support Specialist

GOC Philippines, Inc.; Manila; Vor Ort; PHP 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Health care coverage including medical

Parental leave & insurance

Free meals onsite

Zusammenfassung

Google Operations Center in Manila is seeking a Digital Media Senior Associate to support advertisers across AdWords and Analytics, troubleshoot campaigns, and maintain service quality. You will handle tickets via chat, email, and calls, collaborating with product teams to improve processes and outcomes.

The role requires strong English communication, a BA/BS degree, and 2+ years of customer support in online advertising or analytics contexts. Onsite role with competitive benefits.

Qualifikationen

• Excellent written and verbal English skills.
• Minimum BA/BS degree or equivalent practical experience.
• Minimum two years of customer support/troubleshooting experience using online advertising or analytics products.

Aufgaben

• Provide support to clients and Account Managers via email/chat/phone for advertising product issues.
• Escalate issues as needed and ensure timely resolution.
• Troubleshoot Analytics Premium integrations, billing, and code customization.

Kenntnisse

Customer support

Advertising analytics

English proficiency

Ausbildung

BA/BS degree or equivalent

Tools

AdWords

Google Analytics

SQL queries

HTML/JavaScript

Jobbeschreibung

Google Operations Center in Manila is seeking a Digital Media Senior Associate to support advertisers across AdWords and Analytics, troubleshoot campaigns, and maintain service quality. You will handle tickets via chat, email, and calls, collaborating with product teams to improve processes and outcomes.

The role requires strong English communication, a BA/BS degree, and 2+ years of customer support in online advertising or analytics contexts. Onsite role with competitive benefits.