Senior Digital Advertising & Analytics Associate

GOC Philippines, Inc.; Manila; Presencial; PHP 600.000 - 760.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Comprehensive health care (medical, X)

Maternity leave (18 weeks)

Free meals and snacks

Onsite experiences

Descripción de la vacante

Google Operations Center in Manila seeks a Digital Media Senior Associate to support Google Ads and Analytics products for clients and advertisers. You will handle inquiries, troubleshoot issues, and coordinate with internal teams to optimize campaign performance.

The role requires strong communication skills, experience in advertising products, and the ability to interpret data to drive improvements. Eligible for comprehensive benefits and growth opportunities across Asia-Pacific locations.

Formación

• BA/BS degree or equivalent practical experience with a strong academic record.
• Two to six years of solid customer support/troubleshooting experience with online advertising/analytics products or hardware troubleshooting (Email, Chat and Phones).
• 1-2 years experience supporting advertising products like Adwords (Search, Display, Shopping, Mobile) and Google Analytics.

Responsabilidades

• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Customers and Account Managers including escalation of issues.
• Maintains a positive and professional demeanor and manages sensitive issues.
• Shows time-management skills and ability to work independently.
• Contributes to a positive team environment and helps colleagues as needed.
• Maintains performance metrics such as quality, productivity, first contact resolution, and attendance.
• Learns solutions through reasoning and data interpretation; identifies trends for improvements.
• Liaises with other departments to resolve customer issues.

Conocimientos

Excellent communication

Customer support

Troubleshooting

Adwords/Analytics knowledge

Email/Chat/Phone support

Data interpretation

Educación

BA/BS degree or equivalent practical experience

Herramientas

HTML

JavaScript

SQL

Descripción del empleo

Google Operations Center in Manila seeks a Digital Media Senior Associate to support Google Ads and Analytics products for clients and advertisers. You will handle inquiries, troubleshoot issues, and coordinate with internal teams to optimize campaign performance.

The role requires strong communication skills, experience in advertising products, and the ability to interpret data to drive improvements. Eligible for comprehensive benefits and growth opportunities across Asia-Pacific locations.