Dialer Platform Optimization Specialist

Mass Markets, Inc.; San Fernando; On-site; PHP 350,000 - 550,000; Full time

Job summary

Mass Markets, Inc. is seeking a Dialer Administrator to monitor and optimize dialing platforms and related applications. You will work with the Operations team to ensure on-time schedules, provide daily support, and load calling data into CRM systems.

The ideal candidate has 4+ years in a similar role, strong Excel skills, and a basic understanding of data principles; SQL knowledge is a plus. This role requires collaboration across departments and some vendor coordination.

Qualifications

• 4+ years in a similar Dialer/telephony role.
• Strong Excel skills (advanced functions, analysis).
• Basic understanding of data principles.
• SQL knowledge is a plus.

Responsibilities

• Monitor and optimize dialing platforms and related apps.
• Load calling data into CRM systems.
• Provide daily support and collaborate with Operations.
• Coordinate with other departments and vendors as needed.

Skills

Excel

SQL

Data principles

Tools

CRM systems

Dialer platforms

Job description

Mass Markets, Inc. is seeking a Dialer Administrator to monitor and optimize dialing platforms and related applications. You will work with the Operations team to ensure on-time schedules, provide daily support, and load calling data into CRM systems.

The ideal candidate has 4+ years in a similar role, strong Excel skills, and a basic understanding of data principles; SQL knowledge is a plus. This role requires collaboration across departments and some vendor coordination.