Dialer Operations Supervisor – Campaigns & Coaching

Ssg Philippines

Mandaluyong

On-site

PHP 600,000 - 800,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits package

Job summary

Support Services Group seeks a Dialer Supervisor to oversee day-to-day dialer operations, support outbound campaigns, and ensure system performance. You will coach teams, monitor performance, and drive data-driven improvements in a fast-paced contact centre environment.

The role requires 2–4 years in dialer administration or contact centre operations, with supervisory experience preferred, strong Excel skills, and familiarity with SIP/SIM connectivity and TCPA/DNC compliance.

Qualifications

2–4 years of experience in dialer administration, workforce management, or contact centre operations.
At least 1 year in a supervisory or lead role preferred.
Working knowledge of predictive/progressive dialer systems and campaign management.
Familiarity with SIP/SIM connectivity and Microsoft Excel.

Responsibilities

Monitor daily dialer operations to ensure performance.
Configure and maintain outbound dialing campaigns and call rules.
Track metrics, generate reports, and provide insights to improve campaigns.
Perform routine dialer administration including data imports/exports and user management.
Ensure compliance with TCPA, DNC, and internal company policies.
Coach and train agents and team leaders on best practices and system usage.
Identify opportunities to improve dialer performance and workflow efficiency.
Escalate technical issues with IT or vendors as needed.